D3Clarity AI Customer Self-Service POV with Amazon Q in Connect

D3Clarity delivers a focused proof-of-value pilot that demonstrates how Amazon Q in Connect enables AI-powered customer self-service in your environment using your data. This professional services engagement provides Amazon Connect contact centers with a path to quantify ROI before committing to full-scale implementation, typically validating 20-30% call deflection and 15-25% Customer Satisfaction (CSAT) improvement within 3 weeks, supporting business cases projecting six-figure annual savings at full deployment scale.

Enterprise contact centers face mounting pressure to reduce call volumes and operational costs while meeting customer demand for instant self-service. Yet investing in AI without proof of accuracy and ROI introduces unacceptable risk. D3Clarity's proof-of-value accelerator addresses this challenge with a structured 2-3 week pilot that deploys Amazon Q in Connect for a targeted customer self-service use case, measures quantified outcomes with your actual data and delivers a decision-ready business case. Our $15K engagement, often significantly reduced for qualified enterprises through AWS Partner Funding programs, includes pilot implementation using prebuilt templates, KPI dashboards, and a deployment scaling roadmap. Clients across healthcare, financial services, and retail have validated 20-30% call deflection rates and 15-25% CSAT improvements in pilot scope, with business cases projecting six-figure annual savings at full deployment. As an AWS Advanced Tier Consulting Partner with Amazon Connect Delivery designation and SOC 2 Type II compliance, D3Clarity brings proven expertise in regulated industry contact center modernization with compliance-ready implementation practices.

• Rapid validation in under 3 weeks proving Amazon Q works with your use cases and data—pilots typically establish a path to achieve 20-30% call deflection and 15-25% CSAT improvement in targeted scope
• Business case deliverable with quantified ROI model for full executive decision-making
• Deployment scaling roadmap detailing phased rollout, additional use cases, integration requirements, and cost projections
• Compliance-ready approach with SOC 2 Type II posture and HIPAA BAA readiness for regulated industries (healthcare, financial services)
• Amazon Connect Delivery specialization with proven track record deploying generative AI self-service for 200+ agent enterprise contact centers
• Complete pilot-to-production path with optional 24×7 production support and hands-on implementation (not consulting-only handoff)

• Proof-of-Value Accelerator Advantage: While traditional providers require months-long commitments for custom agentic AI implementations, D3Clarity delivers decision-ready ROI proof in 2-3 weeks using proven accelerator assets (IaC templates, self-service frameworks, KPI dashboards). Our methodology enables fast validation with minimal risk. A healthcare client validated 25% call deflection for benefits inquiries in 3 weeks; a regional bank achieved 30% deflection for account servicing in 2 weeks—both with business cases projecting $150K+ annual savings.
• AWS Partnership & Funding Expertise: D3Clarity's Amazon Connect Delivery designation demonstrates verified capability in AI-powered contact center modernization. We routinely secure significant AWS discovery funding and implementation partner cash for clients, even reducing the $15K pilot investment to zero. Our proven track record navigating AWS MAP programs and service discount structures provides cost advantages unavailable from providers without deep AWS partnership integration.
• Enterprise Compliance & Operational Excellence: Our SOC 2 Type II posture, HIPAA BAA readiness, and regulated industry experience (healthcare, financial services) ensure compliance-aware pilot deployments. Unlike consulting-only approaches, D3Clarity provides end-to-end expertise to plan, build, and operate—with optional 24×7 production support for post-pilot scaling. Small enough to deploy in weeks, but large enough to support production workloads with insured operations and disciplined cloud economics.

AWS Services Disclosure:

This service relates to Amazon Q in Connect, Amazon Connect Contact Center, Amazon Bedrock, AWS Lambda, Amazon Lex, Amazon CloudWatch, AWS CloudFormation, Amazon S3, AWS Identity and Access Management, AWS Step Functions, Amazon DynamoDB, Amazon API Gateway, AWS CloudTrail, Amazon Kinesis, and AWS KMS among other AWS products.