Amazon Connect Start Pack

An implementation support service designed to help you quickly set up a contact center using Amazon Connect.

Start Pack provides a pre-packaged set of essential features required for typical contact center operations. It covers everything from instance creation, phone number acquisition, agent registration, business hour configuration, IVR (Interactive Voice Response), basic call flows (including peak-hour handling), call recording, and transcription settings, all the way through to training for administrators and agents.

This allows you to launch your contact center quickly and smoothly, even without specialized knowledge of Amazon Connect.

We can also provide customized support for expanding call flows to meet your business requirements and for integrating with external systems such as Salesforce, Freshdesk, Backlog, and Slack. Furthermore, we offer consultation on advancing your contact center capabilities, including call summarization and agent support using generative AI, as well as the implementation of AI agents and voice bots.

【Services Offered】 ・Amazon Connect environment setup ・Phone number acquisition and initial configuration ・Basic call flow configuration (IVR, business hours detection, peak-hour handling, etc.) ・Call recording and transcription setup ・Training for administrators and operators ・Implementation support for operational launch