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Hyland OnBase is a content services platform that organizes, manages and optimizes your content, processes and cases. OnBase empowers your organization to become more agile, efficient and effective.
Overview
Hyland OnBase empowers your organization to become more agile, efficient and effective. Here’s how OnBase helps you deliver better customer and employee experiences: a. Automated multichannel capture: Intelligently capture and process business data from various sources with automatic classification and verification for immediate use. b. Reporting and analytics: Gain visibility into your content and processes in real time with interactive dashboards and audit trails of all content-related activities. Process automation: Automate repeatable tasks, route documents and manage exceptions using tools such as configurable workflows, customizable forms and built-in rules. c. Case management: Manage all content and processes surrounding cases, from documents, emails and tasks to approvals, compliance and verifications. d. Collaboration: Securely share content and collaborate with tools like co-authoring, version control, tasks and notifications, and enhanced security and control. e. Retention and records management: Manage your information through its entire lifecycle by automating the secure retention and destruction of your documents and records.
Highlights
- Hyland Process automation Automate repeatable tasks, route documents and manage exceptions using tools such as configurable workflows, customizable forms and built-in rules.
- Hyland Case management Manage all content and processes surrounding cases, from documents, emails and tasks to approvals, compliance and verifications.
- Hyland Automated multichannel capture Intelligently capture and process business data from various sources with automatic classification and verification for immediate use.
Details
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Delivery method
Deployed on AWS
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
HYLAND TECHNICAL SUPPORT PROCEDURES When contacting Technical Support regarding suspected errors or defects within your implemented Hyland product, provide as much information as possible . As with any troubleshooting process, accurate and timely resolution depends on accurate and timely information . During troubleshooting, Technical Support staff may request log files and system information . Additionally, information on recent changes to the implemented technical environment can be very helpful in determining the root cause of an issue . The more information you can provide about your implemented product, system configuration and issue being experienced, the less time it will take for us to resolve the issue. To contact Hyland technical support, you can use their Hyland Community platform, where you can submit and manage support cases. For urgent issues like production down scenarios, you can escalate the matter by contacting their 24/7 support phone line. The support offered includes different levels, such as the Digital, Premier, and Signature Success Paths, depending on the subscription tier. For more details on contacting Hyland's support team and logging cases, you can visit the Hyland Support Portal. Front Desk: +1.440.788.5000 Fax: +1.440.788.5100
Software associated with this service
OnBase Premium Enterprise
By Hyland
OnBase is an industry-leading enterprise content services platform that allows your organization to easily configure, deploy and maintain solutions that transform your business regardless of your industry.