Sold by: Lyzr AI
Deployed on AWS
Lyzr Customer Service Agents Hub helps support teams deliver proactive, 24/7 customer care across chat, voice, and email. By automating ticket handling, sentiment analysis, and feedback processing, AI agents reduce response time, improve satisfaction, and scale your support operations efficiently. Now available via private offers for enterprise deployment.
Overview
Lyzr Customer Service Agents Hub revolutionizes customer support by embedding intelligent AI agents across your entire service stack. These agents automate and enhance every aspect of the customer support journey, from handling incoming queries and routing tickets to analyzing sentiment and collecting feedback, helping your team deliver fast, accurate, and human-like service at scale.
With built-in multi-language and multichannel support, Lyzr agents ensure your customers receive responsive, high-quality support around the clock. Seamlessly integrate with your CRM, ticketing systems, or chatbots, and enable proactive outreach powered by real-time monitoring. Designed for enterprise use, this solution comes with full observability, SLAs, and role-based controls, all available via private offer.
What is Included in the Lyzr Customer Service Agents Hub -
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24/7 AI Support Agent Workflow - Always-on agents respond to customer queries across chat, email, and voice channels in real time
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Proactive Outreach Agent Workflow - Monitor systems and behaviors to trigger timely, automated customer alerts and updates
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Call Analysis Agent Workflow - Extract call insights, detect sentiment, and identify key customer concerns using voice analysis agents
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Ticket Triaging Agent Workflow - Automate ticket categorization and smart routing to the right support team
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Sentiment Monitoring Agent Workflow - Monitor emotional tone across interactions to trigger escalation or recovery actions
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Customer Feedback Agent Workflow - Automate collection and summarization of post-interaction feedback for CSAT and NPS tracking
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Knowledge Base Assistant Agent Workflow - Serve real-time help articles and resolutions by matching queries to your KB
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Chatbot Integration Agent Workflow - Extend and upgrade existing chatbot systems with smart AI routing and logic layers
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Voice Dialer Agent Workflow - Conduct outbound voice calls and log conversation outcomes directly in your CRM or support system
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Customer Support Agent Workflow - Manage and resolve Tier-1 queries autonomously across all major customer support platforms
Additional Features -
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Works across major CRM, ticketing, and chatbot platforms
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Multilingual and multichannel support
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Role-based access and agent-level governance
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Unlimited agent creation and end-user access
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24/7 enterprise-grade support with SLAs
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Private offer availability for flexible pricing and deployment
For custom pricing, EULA, or to request a private contract, contact: AWS-Marketplace@lyzr.ai
Highlights
- Resolve 80% of Tier-1 Support Automatically - Let AI agents handle repetitive requests, freeing your team for complex cases
- Real-Time Sentiment Intelligence - Improve CSAT with agents that detect and respond to tone and emotion in real time
- 60% Faster Response Times - Route and resolve tickets faster with intelligent triaging and contextual knowledge surfacing
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise On-Ramp | Enterprise On-Ramp: Available exclusively via private offer. | $50,000.00 |
Dimension | Cost/unit |
|---|---|
Usage per contract | $0.01 |
Dimensions summary
This listing uses a contract model with two pricing dimensions. You buy Usage per contract, which lets you commit to an agreed amount of usage under one contract term. Usage is measured per agent run, where each run bundles the full agent stack into one price. The Enterprise On-Ramp dimension is available only through a private offer, so you negotiate terms directly with the vendor. Both dimensions bill on the same run-based usage logic. Language model costs, and compute costs for self-hosted setups, are billed separately as pass-through usage.
Top-of-mind questions for buyers
An agent run is a single execution of an agent handling a task. Each run bundles the complete agent stack into one price. That stack includes a knowledge base call, a memory call, responsible AI guardrails, and an agent security policy. One price covers everything the agent does in that run.
Yes. Language model costs are billed separately at pass-through usage rates. For self-hosted deployments in your own environment, compute costs are also billed as usage. These charges apply on top of the per-run price, so your total cost depends on both run volume and model usage.
Both bill on the same run-based usage logic. Usage per contract lets you commit to an agreed usage amount under one contract term. Enterprise On-Ramp is available only through a private offer, so you negotiate terms directly with the vendor rather than purchasing standard published units.
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Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our 30-day refund policy ensures complete satisfaction. If not fully satisfied, customers may obtain a full refund by reaching out to our support team within 30 days of purchase. Proper utilization documentation is required. Contact us at support@lyzr.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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