DevOps Agent: AI-Powered Cloud Operations Accelerator

Escala 24x7's DevOps Agent accelerator helps organizations move from reactive, manual cloud operations to autonomous incident response powered by AWS DevOps Agent.

When a critical incident hits, engineers spend hours correlating dashboards, logs, traces and recent deployments before they can even start fixing the problem, and the same incidents tend to recur. This offering changes that: the agent investigates autonomously, correlating telemetry with code and deployment data, consulting your runbooks, and publishing findings and mitigation plans directly into your team's channels, so resolution drops from hours to minutes.

WHAT WE IMPLEMENT (BASE TIER)

One primary Agent Space configured to your monitoring scope, with cross-account access to up to three AWS accounts through least-privilege IAM roles. Integration with one observability platform: Amazon CloudWatch, Datadog, Dynatrace, New Relic or Splunk, with read-only access to metrics, logs, traces and alarms and credentials managed in AWS Secrets Manager. Integration with one code repository and CI/CD pipeline (GitHub or GitLab) so the agent can trace deployments and correlate code changes with operational incidents. Integration with one communication or ticketing channel (Slack or ServiceNow) so investigations, findings and mitigation plans reach the team in real time. Automatic application topology discovery through CloudFormation and AWS Resource Explorer, producing a live dependency map used to correlate incidents with affected resources. Up to two custom incident response automations built from your runbooks, such as service restarts, Auto Scaling adjustments, deployment rollbacks or resource cleanup, with pre and post execution validation, rollback capability, full audit logging and optional manual approval for critical actions. DevOps Agent Web App deployed for operations teams, with user access configured for interactive investigations, natural language queries about your infrastructure, and proactive recommendations.

HOW WE DELIVER (8 WEEKS)

Kick-off and assessment (weeks 1 to 2): analysis of the current AWS infrastructure, existing DevOps tooling, critical applications and incident response processes; review of historical incidents to identify patterns; target Agent Space architecture; prioritization of the two automations; detailed project plan. Configuration and integration (weeks 3 to 5): Agent Space creation, cross-account IAM roles and least-privilege policies, observability, repository, CI/CD and communication integrations, topology configuration, runbook loading, and end-to-end validation with simulated incidents. Customization and automation (weeks 6 to 7): investigation thresholds and severity criteria, notification and report templates, development and testing of the automations in development or staging environments, security and rollback validation, and tuning based on team feedback. Enablement, rollout and go-live (week 8): training for operations teams on the Web App, interpretation of findings and mitigation plans, guided investigations, automation management and escalation to AWS Support; user acceptance testing; assisted go-live and post-implementation support.

DELIVERABLES An operational AWS DevOps Agent environment with the Agent Space, integrations, application topology, automations and Web App in production; complete technical documentation covering the implemented architecture, operation and administration manuals, automation and runbook documentation, and troubleshooting guides; hands-on training workshops with simulated incidents for operations teams and administrators; and a continuous improvement plan with recommendations for additional automations and an expansion strategy.

WHO IT IS FOR Organizations running critical workloads on AWS with established DevOps, SRE or operations teams that need faster incident resolution, fewer recurring outages and less manual toil, particularly regulated industries where downtime carries direct business and reputational cost.

WHY ESCALA 24X7 More than 12 years as an AWS Premier Tier Services Partner in Latin America, with AWS-certified specialists in DevOps, data, machine learning and generative AI. Delivery combines the Escala Agile Framework with AWS best practices, including least-privilege access, encryption in transit and at rest, and full auditing of automated actions.