Telemarketing with GenAI Based Voice Agent

"A virtual sales voice agent initiates outbound calls to prospective or existing customers to promote personalized offers, gather interest, and process transactions. The Agentic AI Upsell Voice Agent delivers natural, engaging conversations while handling large volumes of calls without human intervention.

Key Capabilities • Intelligent Customer Engagement: Greets the customer and performs authentication using identifiers relevant to the business (e.g., customer ID, recent transaction). • Personalized Offer Presentation: Shares tailored product or service promotions based on segmentation, customer history, or real-time context. • Dynamic Query Handling: Understands and responds to customer questions, concerns, and objections using GenAI-driven natural language understanding. • End-to-End Interaction Flow: Captures customer intent, confirms interest, and completes the desired action (e.g., scheduling a meeting, upgrading a service, capturing lead details).

Benefits • Automates High-Volume Outbound Campaigns: Scales outbound calling operations with zero fatigue and consistent performance. • Reduces Human Agent Load: Lets your team focus on high-touch or complex interactions while the agent handles routine conversations. • Boosts Conversion Rates: Delivers consistent, optimized messaging and adapts based on customer sentiment and context. • Secure and Compliant: Built-in workflows support authentication, consent capture, and integration with backend systems for safe and compliant operations. • ASEAN Language Support: Offers multilingual interactions across major ASEAN languages, including Tagalog, Bahasa Indonesia, Thai, and Vietnamese.

Powered by Amazon Bedrock using foundation models like Nova LLM and Sonnet, this Agentic AI Upsell Voice Agent supports natural conversations, multi-step workflows, and omnichannel integrations. Designed for scalability, it’s ideal for any industry aiming to enhance customer outreach and automate telemarketing workflows."