Amazon Connect Engineer-On Demand

The Amazon Connect Engineer-On Demand offering from Kolomolo gives AWS customers and AWS Partners direct access to experienced Amazon Connect engineers whenever they are needed. This service is ideal for projects that require specialized skills for implementation, optimization, troubleshooting, or custom feature development on Amazon Connect. Our engineers integrate seamlessly into your existing team to deliver high-quality solutions aligned with AWS best practices.

As part of this offering, Kolomolo’s Amazon Connect engineers can support a variety of activities, including:

• Designing and deploying new Amazon Connect instances
• Configuring routing profiles, queues, contact flows, and agent settings
• Integrating Amazon Connect with AWS services like Lambda, DynamoDB, and Lex
• Implementing real-time and historical reporting solutions
• Troubleshooting call flows, integrations, and performance issues
• Applying security, compliance, and scalability best practices

Upon registration through AWS Marketplace, Kolomolo will assign a certified Amazon Connect engineer to your project based on your specific requirements. Engagements can be scheduled on-demand for short-term or ongoing needs. Delivery is fully remote, ensuring rapid response and flexible scheduling. Our engineers collaborate with your technical and business teams via secure channels to execute tasks efficiently and maintain project momentum.