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    Salesforce CTI Connector

     Info
    Sold by: NovelVox NA INC 
    Seamlessly integrate your Salesforce with Amazon Connect to empower your agents to handle both inbound and outbound interactions. After the integration your agents can change their state, perform call actions and see customer profiles while staying within the Salesforce application.

    Overview

    Salesforce CTI Connectors for Amazon Connect is designed to simplify customer interactions and complex workflows with seamless integration into Salesforce application. To optimize contact center operations and effectively manage caller experience, the CTI Connector offers integrated customer view into a unified interface for agents, enabling seamless call handling within your Salesforce application. Readily integrates with the Amazon Connect CCP Panel for blended omnichannel support across Voice, Email, and Chat. The Salesforce CTI Connector leverages additional 75+ third-party apps to streamline contact centers operations and support in-built productivity tools like Knowledge Base, Agent Dashboards, etc. for increased agent performance.

    Highlights

    • Configurable Customer Profile Pop-up on a call arrival Agent State Management e.g., Ready, Not-ready, Break Call Control Management e.g., Answer, Hold, Transfer, Conference, and End Click to Call customer profile number.
    • Automatically link the interaction in customer profile On-demand Call Recording Handles both inbound and outbound interactions. Quick On-boarding 24/7 support

    Details

    Sold by
    NovelVox NA INC 
    Categories
    Contact Center 
    Managed Services 
    Collaboration & Productivity 
    Delivery method
    Deployed on AWS

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    NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.comÂ