Sold by: iCXeed, IncÂ
Use natural language conversation to assess customer intent. Integrate your systems for self-service enablement and contextualised orchestration. Your IVR is ready for a LLM makeover...and your customers.
Overview
Reinvent the IVR
The most dreaded experience in customer service is the IVR. Long menu prompts, waiting on hold, repeated generic queue messaging, and transfers due to lack of intelligence in routing. Give your customers a personalised, contextualised, and intuitive experience that intelligently matches your customer to the best resource of support. Go beyond self-service and offer cognitve CX features in Amazon Connect such as:
- Speech detection and voice biometric identification
- Customer profiles integrated with your CRMAdvanced
- GenAI issue detection & contextualised routing
- Queue alternative convenience options (virtual hold, voicemail, SMS)
- Digital channel promotion
Your Trusted Partner to Deliver
- Routing logic documentation
- Intelligent conversational design
- Cognitive self-service workflow integration
- Advanced IVR performance & analytics
- Monitoring & fine-tuning
IVR Innovation Advisory
- Leverage 65+ years founders' expertise
- Advanced IVR analytics and ongoing optimisation
- Maximise innovation with 200+ AWS services
- Cognitive CX delivery
Highlights
- Bespoke intelligent IVR conversational design
- 30% reduction in transfers due to improved routing logic
- Improved customer service experience and convenience
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Implementation support:
- Dedicated design and launch team
- User experience and happy path design workshops
- Process documentation & desired state alignment
- Conversational & workflow design
- Development & API integrations
- Deployment, training, & hypercare
Ongoing analytics & optimisation:
- Cognitive business process innovation advisory
- Governance approach cadence with iCXeed founders' oversight
- 24/7 AI-powered maintenance monitoring
- Quarterly system health assessments & audits
- Advanced analytics and performance fine-tuning
- Dedicated support team
- For more info: accelerate@icxeed.aiÂ