Sold by: HelpE Ltd.
Deployed on AWS
Virtual agents who manage a voice conversation with large language models (LLM) and artificial intelligence (AI), which provide a speech solution for customer service centers and emergency centers.
Overview
HelpE has developed a portfolio of products that are intended for the world of telephone service - emergency calls and the world of administrative call management. HelpE products make use of a variety of technologies for processing and understanding language, along with activating artificial intelligence and answering around the clock, in a variety of languages, to improve the customer service experience. The company's products interface with the customer's systems, and enable a full response to the customer and complete documentation in the client's systems for performing the various operations (opening payment reading, making an appointment with a representative, etc.)
Highlights
- Virtual agents conduct a voice conversation in a variety of languages based on a large language model (LLM) and artificial intelligence (AI) technology
- Real time transcribing conversations and providing alerts according to protocol / keywords
- Use of the client's infrastructure without the need to install dedicated hardware, possibility of installation at the client's site (on-premise in the client's cloud) or as a SaaS service.
Details
Sold by
Categories
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
AmazonLinux Latest
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
Representatives | $12,600.00 |
Bulk of 5,000 call minutes | $1,575.00 |
Installation | $22,000.00 |
Vendor refund policy
Subscription can be canceled at the end of each subscription period of 12 month
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
HelpE's Virtual Agents for Marketplace V1.01
Additional details
Usage instructions
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Deploy the image on an Amazon Linux machine with instance type of c5xlarge.
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During the instance creation make sure that the security group has port 80 open.
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Please make sure that the machine is used in your internal network and that its not accessible from the internet.
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To access HelpE Virtual Agents web application open any browser and enter the machines IP address for example http_Instance_IP.
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In order to access the system for the first time youll be required to enter a new secured password as followed:
- Press on the "reset password" button.
- Enter the following details
- Username: "admin"
- Current password: keep empty
- New password: your new password
- Password verification: repeat your new password
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You will now be logged-in and you can now using HelpE's portal.
Resources
Vendor resources
Support
Vendor support
For support please contact us at support@helpe.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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