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    Manufacturer Authorized Support

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    Sold by: Nexum, Inc. 
    Nexum’s manufacturer-authorized technical support team provides all of the services of the manufacturer – without the hassle. We operate transparently as a logical extension of your team, helping you to manage and monitor your network and security 24 x 7 x 365.

    Overview

    With a direct awareness of your network infrastructure, Nexum’s security engineers identify the root causes of complex and recurring network issues more efficiently than outside support. Our team receives regular and extensive technical training and values every customer relationship. We handle the nuts and bolts, allowing you to focus on the strategic aspects of your security program, both on-premise and in AWS.

    Highlights

    • Certified Engineers: Our experienced, vendor-certified support engineers are your first line of defense for a variety of services including secure ticket access, asset tracking, break/fix troubleshooting, and much more.
    • Multiple Vendors and Managed Escalation: Nexum is certified with Juniper, F5, and Palo Alto Networks to provide Manufacturer-Authorized Support and managed escalation.
    • SNOCCs: Nexum’s three Security & Network Operations Command Centers (SNOCCs) combine the functions and expertise of a SOC and a NOC for seamless management of technology and infrastructure.

    Details

    Delivery method

    Deployed on AWS

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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    For more information, please contact us at salesinfo@nexuminc.com .