A proactive managed service for your AWS Elastic VMware Service (EVS) environment, providing expert administration, 24x7 monitoring, and performance optimization to ensure stability, security, and efficiency for your VMware workloads on AWS.
Overview
Converge EVS IQ Operate is a comprehensive, expert-to-expert Level 2 managed service designed to handle the Day 2 operational complexities of your Amazon Elastic VMware Service (EVS) environment. After migrating your workloads to AWS EVS, the challenge shifts to ongoing management, monitoring, and optimization. EVS IQ Operate offloads this heavy lifting from your internal IT teams, allowing them to focus on application innovation and strategic initiatives.
Our service provides hands-on administration of both the VMware Cloud Foundation components (vCenter, ESXi, NSX-T, vSAN) and the underlying AWS infrastructure supporting your EVS solution. As an AWS Services Partner with deep expertise in both VMware and AWS ecosystems, Converge ensures your EVS environment is managed for peak performance, availability, and alignment with your security and compliance policies.
This offering is built on Converge's standardized ITSM Foundation, guaranteeing reliable service delivery, defined Service Levels (SLAs), and clear communication channels for incident, problem, and change management. With EVS IQ Operate, you gain a dedicated partner committed to maximizing your investment in VMware on AWS, reducing operational risk, and providing the stability your business demands.
Highlights / Key Features:
• Proactive 24x7 Monitoring & Alerting: Continuous monitoring of your entire EVS infrastructure (VMware and AWS layers) to detect and remediate issues before they impact your business.
• Comprehensive Infrastructure Administration: Expert hands-on management of vCenter, ESXi hosts, NSX-T networking, vSAN storage, and the supporting AWS services (EC2, VPC, S3, IAM).
• Regular Health & Optimization Reviews: Scheduled weekly and monthly reviews of performance, security posture, AWS costs, and capacity to ensure continuous improvement and cost efficiency.
• VMware Patch & Update Management: Proactive patching and version management for your vCenter Server and ESXi hosts to maintain security and stability.
• Expert Augmentation & Support: An expert-to-expert support model that provides your IT staff with direct access to certified VMware and AWS professionals for guidance and hands-on assistance.
• Standardized ITSM-based Delivery: Delivered with Converge's ITSM Foundation for predictable, reliable service including incident, problem, and change management with defined SLOs.
Highlights
- Comprehensive Infrastructure Administration: Expert hands-on management of vCenter, ESXi hosts, NSX-T networking, vSAN storage, and the supporting AWS services (EC2, VPC, S3, IAM).
- VMware Patch & Update Management: Proactive patching and version management for your vCenter Server and ESXi hosts to maintain security and stability.
- Expert Augmentation & Support: An expert-to-expert support model that provides your IT staff with direct access to certified VMware and AWS professionals for guidance and hands-on assistance.
Details
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Converge provides comprehensive support for the EVS IQ Operate service, delivered through our expert-to-expert model.
• Support Channels: Clients have direct access to our certified technical team via phone, email, and our dedicated client service portal.
• Service Hours: Standard service includes 24x7x365 monitoring and incident response for critical issues.
• ITSM Foundation: All support is governed by our ITSM Foundation, which includes defined Service Levels (SLAs) for incident response and resolution times.
• Escalation: We manage technical escalation and work collaboratively with AWS Support for any underlying platform issues, ensuring end-to-end ownership (requires paid support contract with AWS).