Sold by: AMC Technology
CTI for Oracle CX Service and Amazon Connect improves the agent and customer experience.
Overview
CTI for Oracle CX Service and Amazon Connect by AMC Technology's DaVinci enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
DaVinci supports the latest version of Oracle CX Service.
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within Microsoft Dynamics
- Using DaVinci's low code/no code approach to implement your digital transformation vision
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 |
Dimensions summary
This listing has one pricing dimension: the DaVinci Toolkit Agent Bundle, billed per user. You pay based on the number of agents who need access. Each user license connects your CRM and telephony system through a single interface with core CTI features like click-to-call, screen pop, and call controls. Because pricing scales by user count, your cost grows as you add more agents. This is a contract-based model, so you commit to a set number of user licenses for the term.
Top-of-mind questions for buyers
One user is one agent who logs into the DaVinci Agent interface. Each licensed agent gets access to CTI features and a library of integration apps, plus the cloud-based administration portal. You pay for each agent who needs access, so count active agents when sizing your license quantity.
Each license includes CTI tools like screen pop, click-to-dial, contextual call controls, interaction logging, customer screen transfer, and omni-channel handling. Users also get access to a library of integration apps and the cloud-based administration portal. All licensed agents receive the same feature set.
The Agent Bundle covers CTI features and integration app access per user. Connecting on-premise and cloud environments requires the DaVinci Premise Gateway, which can be added to any plan for an additional cost. That gateway is not part of this per-user bundle, so contact the vendor if you need hybrid connectivity.
www.amctechnology.com
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