Overview

Product video
Caitlyn combines advanced language models with your organisation's data to deliver trusted, accurate responses while maintaining complete data privacy and sovereignty within your own dedicated AWS account.
Our AI platform transforms your knowledge base into an intelligent assistant that understands your organisation's specific context, terminology, and requirements. With Caitlyn, you gain all the benefits of our powerful AI solution with the added security of dedicated infrastructure running entirely within your AWS environment.
Caitlyn assistants seamlessly integrate into your existing websites or applications, creating a frictionless experience for your users while maintaining your brand identity. Each response includes citations to source documents, ensuring transparency and building trust.
Key Use Cases:
Knowledge Access & Discovery Make your organisation's expertise instantly accessible through natural language, reducing time spent searching for information by up to 95%.
Customer & Employee Support Provide 24/7 assistance for common questions while freeing your team to focus on complex issues that require human expertise.
Research & Analysis Transform large document repositories into easily queried resources with cited, reliable answers drawn directly from your trusted sources.
Content Creation & Workflows Automate routine document generation and repetitive tasks with consistent, accurate outputs based on your organisation's standards.
Built by Custom D's award-winning team, Caitlyn Dedicated bridges the gap between cutting-edge AI technology and practical business value, offering organisations an enterprise-grade AI solution with maximum control over data and infrastructure while delivering measurable returns quickly.
Highlights
- Maximum data sovereignty. Caitlyn delivers trusted, accurate responses while operating entirely within your own AWS account. Transform your knowledge base into an intelligent assistant that combines advanced language models with your data while maintaining complete control.
- Enterprise-grade security. Caitlyn's architecture prioritises security through multi-layered defences in your dedicated environment. Your sensitive information never leaves your secure infrastructure, ensuring compliance with even the most stringent data protection requirements.
- Tailored to your needs. Caitlyn understands your organisation's specific context, terminology, and requirements, providing personalised answers with deep-linked source citations. Custom guardrails ensure reliability while seamless integration with your systems creates a frictionless user experience.
Details
Unlock automation with AI agent solutions

Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
---|---|---|
Monthly License | Fee for Caitlyn monthly license, and basic agent tuning. | $33,000.00 |
Vendor refund policy
This product is provided "as is" with no refunds. All purchases are final. For any issues or support requests, please contact our support team at support@getcailtyn.ai or visit https://getcailtyn.aiÂ
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Contact support at enquiries@getcaitlyn.aiÂ
Caitlyn offers concierge onboarding, which follows a guided four-step process: Discover, Calibrate, Integrate and Deploy.
This process is conducted in phases and is designed to assess and tailor Caitlyn to your specific needs, including customisations and fine-tuning to deliver the most value.
Ongoing support for tuning and refining knowledge base performance is included in Caitlyn's standard support package.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.