Sold by: Sabio GroupÂ
Streamline your customer service with our expert Amazon Connect deployment service. We offer end-to-end solutions for seamless integration, customisation, and optimisation of your contact centre.
Sabio is an AI and Natural Language export and our team specialises in IVR setup (LEX or DTMF), omnichannel support, AI-powered chatbots, and advanced analytics, ensuring a superior customer experience while maximizing operational efficiency.
Overview
The deployment of Amazon Connect requires a different approach and mindset to traditional platform deployments. Sabio support our clients in operating an agile approach to Amazon Connect deployment, using Sabio's tried and tested Inform>Transform>Perform methodology.
INFORM - Identify the gap between technology capability and adoption and highlight exactly what you need to do, and how to get there.
TRANSFORM - Execution of the strategy to deliver brilliant CX.
PERFORM - Continuous improvement of your Customer Experience.
Sabio have developed trusted CX agile frameworks (including our AI suite), to develop> test> learn> reiterate at significant velocity to drive continuous improvement with our clients.
Sabio’s CX Assurance technology enables organisations to internalise continuous improvement into your modus operandi. Additionaly, with Retail, Travel, Insurance and Finance Amazon Connect templates already developed, we never need to start from zero.
This offer provides professional services for the deployment of the Amazon Connect service and related AWS services required to get the most out of Amazon Connect.
Highlights
- Define and Design Discovery for setup, configuration, and contact centre requirements, specific to your individual needs while using our experience from previous deployments to get you to Production ready faster.
- Our team loves to stay up-to-date with the latest AWS features to ensure you receive the most current insights and deployment options tailored to your specific needs.
- Decades of experience with Contact Centre ,AI and automation technology. Amazon Connect Validated Delivery Partner
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
This is consultant led professional services offer and is supported throughout the engagement by the lead consultant during UK Office hours 9-5pm. The consultants details and relevant project manager contact details will be provided when the project starts. If additional support is required on a longer term basis, then we do have 24x7 support offerings available. Support is always availble 24x7 by phone on +443444 123 123 via email on support@sabio.co.uk , or via our support portal https://sabio.service-now.com/csm (A login to the support portal will be given at the start of the project)