OpsGuru 24/7 AWS Managed Cloud Operations

Stop paying your best engineers to watch dashboards. Every month without 24/7 managed cloud operations, your most expensive engineers are on call instead of shipping products -- and one 3 AM outage can cost more than a full year of coverage. Organizations typically lose 20-30% of engineering capacity to keep-the-lights-on work.

OpsGuru's 24/7 AWS Managed Cloud Operations service gives you round-the-clock incident response, remediation, and proactive monitoring so your team can focus on building products and driving innovation.

OpsGuru is an AWS Premier Tier Services Partner holding the AWS Migration, DevOps, Networking, SaaS, and AI Services Competencies, along with the AWS Managed Service Provider Designation. Trusted by organizations like Equinox Gold, TravelBrands, and Payfacto, OpsGuru brings deep technical expertise and proven delivery discipline to every engagement.

Key results our customers see: • 90%+ of workloads restored in approximately 8 hours during the July 2024 CrowdStrike outage • 20-40% typical AWS cost reduction within the first 6 months • Engineering teams refocused on product development instead of on-call rotations

What's included: • 24x7x365 Incident Response & Remediation • AWS Support Management & Landing Zone Administration • Backup, Restore, and Disaster Recovery Management • Monthly Cloud Cost Optimization Reviews & Reports • FinOps, Cost Reports & Billing Support • Secure Access Management (RBAC/IAM) & Security Audit Logs Management • Service Upgrades & Patching • Vulnerability Detection, Prevention & Remediation • Governance & Compliance Continuous Monitoring • AI Cost Governance -- inference profiles, cost allocation tags, and routing enforcement • LLMOps Evaluation & Model Optimization • Quarterly Cloud Architecture & Business Reviews (QBR)

As AI workloads scale, the same operational discipline extends to token spend: knowing which team, agent, or prompt is driving cost, and stopping a runaway job before it hits the invoice.

How it works:

1. Discovery & Assessment -- We review your environment, workloads, and security and governance posture to scope the engagement accurately before onboarding.
2. Onboarding & Activation -- We deploy monitoring, log analytics, and alerting; define service owners and escalation paths; deliver a support runbook; and typically handle first incidents within hours of go-live.
3. Ongoing Operations -- A dedicated pod of senior cloud engineers, led by a solutions-architect-level lead, provides continuous coverage, monthly reporting, and quarterly business reviews.

Why OpsGuru over building it yourself? True in-house 24/7 coverage requires 3-5 engineers and over $1M per year fully loaded -- and new hires often get pulled into feature work within months. OpsGuru delivers the same outcome without the headcount risk.

Why OpsGuru over AWS Enterprise Support? AWS support plans are advisory and reactive. OpsGuru is proactive -- we monitor and remediate 24/7 with read-write access, not just guidance.

Why OpsGuru over a generic MSP? Our pods operate with an SRE mindset and deep AWS expertise as a Premier Tier Partner, not a commoditized ticket-closing help desk.

Built for organizations running production workloads on AWS where uptime is revenue-critical but a dedicated 24/7 cloud operations team isn't yet in place. Get started with a pre-qualified 60-day complimentary offer.