Flomenco Managed Services - Media Lake on AWS Operations

Once Guidance for Media Lake on AWS is live in your account, production risk shifts from deploy to operate. Connectors stop indexing, pipelines fail on new codecs, OpenSearch clusters need attention, and Guidance releases must be absorbed without breaking ingest. Flomenco Managed Services provides ongoing coverage for that day-2 reality.

This offering assumes Media Lake is already deployed in your AWS account--by Flomenco Professional Services or your own team. It is not a substitute for first-time architecture and cutover.

Typical coverage includes:

• Inventory of storage connectors, default and custom pipelines, integrations, and owners • Readiness assessment and initial resiliency fixes before steady-state monitoring begins • Monitoring of ingest paths (EventBridge, SQS, Lambda) and pipeline executions (Step Functions) • Exception triage with root cause analysis, not only restarts • Operational hygiene for Amazon S3 proxies and logs, DynamoDB metadata, and OpenSearch indexes used by search • Guidance upgrade planning and validation coordinated with your change windows • Weekly status reports and review meetings aligned to contracted success metrics

Coverage windows, response expectations, and in-scope pipelines are defined in your services agreement or AWS Marketplace private offer. Do not assume 24x7 availability or fixed response minutes from this listing alone.

Flomenco Managed Services complements AWS Support and your internal platform team. AWS account ownership and root security remain yours. If you still need a first deploy or a major expansion of connectors and pipelines, start with Flomenco Professional Services for Media Lake on AWS Deployment instead.