Overview
Incident and case Management
Flexa, with over 15 years of expertise in AI and Cloud, delivers this solution to create measurable business impact.
Our platform runs directly in the customer’s AWS account, ensuring scalability, compliance, and full ownership.
Benefits
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Assist in the initial incident triage process by gathering relevant logs, metrics, and contextual information. Analyze gathered information to assess root cause analysis (RCA) by correlating data from multiple sources and providing insights to streamline the troubleshooting process. Direct majority to self-help utilizing enterprise knowledge and prior RCA. Customers benefit from reduction in number of high touch incidents, and enhanced employee experience.
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Designed to reduce costs, accelerate processes, and enhance customer and employee experiences.
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Scalable and secure, aligned with enterprise-grade requirements.
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Strategic implementation with continuous improvement.
How We Deliver
The Flexa solution is powered by Amazon Bedrock and Amazon SageMaker, enabling robust, scalable, and intelligent automation tailored to this use case.
Highlights
- Runs directly in the customer’s AWS account for full ownership and compliance
- Powered by Amazon Bedrock and Amazon SageMaker for scalable and intelligent automation
- 15+ years of Flexa expertise delivering enterprise AI and Cloud solutions
Details
Unlock automation with AI agent solutions
