Sold by: USAN
USAN's go-live managed services are designed to make migrating to Amazon Connect easier, providing expert support through your first 90 days on Amazon Connect. Get structured guidance as you migrate to Amazon Connect, and ensure a smooth transition with USAN’s support.
Overview
Going live with Amazon Connect is an important milestone, but it’s only the beginning. The first 90 days after implementation are critical for stabilizing your environment, addressing real-world issues, supporting users, and identifying opportunities to optimize the customer and agent experience.
**Go-live support after launch: **
Our 90-day post launch support ensures your Amazon Connect migration move smoothly: resolving issues quickly, handling configuration changes, and making sure your environment performs from day one.
**What's included: **
- On-call incident management from USAN's 24/7 operations service center
- Defect identification, management, and resolution
- Up to 5 post go-live Amazon Connect configuration changes
- AWS billing and cloud spend optimization review
- Stakeholder business outcome and metric review
**Why USAN? **
USAN helps organizations use the post-launch period to stabilize, learn, and optimize their new Amazon Connect environment
As an Amazon Connect Ready Partner with 36+ years of contact center and CX experience, USAN combines platform expertise with a deep understanding of contact center operations. That means your post-launch support isn't limited to resolving technical issues—it is focused on helping Amazon Connect perform effectively for your agents, customers, and business from day one and beyond.
To get started, schedule a conversation with our Amazon Connect Customer experts to discuss managed services and how we can help support your business goals here https://usan.com/schedule-a-call or contact us at AWS-Sales@usan.com
Highlights
- De-risk your contact center migration with 90 days of dedicated Amazon Connect go-live support, including on-call incident management from USAN's 24/7 operations center.
- Leverage USAN’s 36+ years of contact center expertise and deep AWS knowledge for faster implementation, smarter configurations, and a partner who understands your world.
- Amazon Connect Customer Ready Partner specializing in Amazon Connect Customer implementations and go-live support.
Details
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Support
Vendor support
USAN offers Standard AWS Marketplace support as part of this service. For enhanced service, please contact AWS-Sales@usan.com