Sold by: Accenture Federal Services (AFS)
Event-driven outbound messaging platform combining Amazon Connect Outbound Campaigns with custom SQS/EventBridge orchestration for high-throughput SMS and email delivery, featuring SES Mail Manager archival for regulatory compliance and future-ready two-way messaging with RCS branding capabilities.
Overview
Custom event-driven messaging platform combining Amazon Connect Outbound Campaigns with SQS/EventBridge orchestration for up to 10,000+ messages/second throughput. Includes Amazon SES Mail Manager for automatic email archival with immutable S3 retention (FOIA compliance, legal discovery), real-time delivery status tracking via Kinesis CTR analytics and DynamoDB, and infrastructure pre-configured for future two-way messaging and AWS RCS branded communications. Deployed as Infrastructure-as-Code with isolated single-tenant environments provisioned in under 30 minutes. Administrator training, campaign template customization, and 30-day post-deployment support included.
Highlights
- Next-Generation Messaging Platform – Event-driven architecture supporting high-volume outbound campaigns today with built-in infrastructure for two-way SMS/email conversations and future AWS RCS (Rich Communication Services) branded messaging - enabling interactive customer engagement with verified sender identity, media-rich content, and action buttons
- Enterprise-Scale Performance – Custom SQS processing pipeline handles 10,000+ messages/second sustained throughput with FIFO ordering guarantees, exponential backoff retry, and real-time DynamoDB status tracking - 10x faster than Connect native integration while maintaining compliance automation
- Built-In Audit Compliance – Amazon SES Mail Manager archives all email communications with immutable S3 retention, CloudTrail API logging, and 90-day CloudWatch metrics provide complete audit trail for FOIA requests, legal discovery, and regulatory examination with exact message copy retrieval
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