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    Integration Start Pack for Amazon Connect & Salesforce

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    Uhuru’s contact center solution enhances customer service activities via a feature-rich and reliable system utilizing Salesforce and Amazon Connect.

    Overview

    Uhuru’s contact center solution integrates Salesforce with Amazon Connect, leveraging customer data to streamline business operations. Customer information is automatically displayed on the operator’s screen, enabling a more personalized interaction, and supports multi-channel communication, allowing customers to choose their preferred method of contact according to their individual tastes. Customized features can be added to tailor the contact center solution to meet specific needs, further enhancing information utilization and operational efficiency. This system can be operational within one month.

    Highlights

    • Uhuru’s contact center solution enhances customer service activities via a feature-rich and reliable system utilizing Salesforce and Amazon Connect.

    Details

    Delivery method

    Deployed on AWS

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