Teracloud – Post-Migration Support Service

Teracloud's Post-Migration Support Service provides ongoing engineering and cloud consulting support after your AWS migration project goes live — regardless of the migration approach used to get there. The service begins with an initial six-month term and renews automatically, giving your organization continuous access to Teracloud's cloud expertise as your AWS environment evolves.

Our team manages incidents on your AWS infrastructure and cloud services, with response times based on severity, and provides knowledge transfer, hands-on guidance, and proactive recommendations across the pillars of the AWS Well-Architected Framework: Cost Optimization, Reliability, Performance Efficiency, Sustainability, Security, and Operational Excellence. Through our proprietary Our Value Framework, we conduct a monthly review of your workloads to identify improvement opportunities and generate a prioritized, actionable backlog.

You get direct access to a multidisciplinary team, a Project Manager, certified cloud and data engineers, and a Solution Architect, through a shared Slack channel, email, and our support portal.

Note that implementing the improvements identified through this service is handled as a separate engagement, keeping this service focused on monitoring, incident response, and expert guidance.