Sold by: CloudCOROÂ
Beacon-CCX - A contact center solution that enhances citizen engagement through AI-driven automation, intelligent call routing, and real-time analytics. With voice, chat, email, and video support, it modernizes government service centers for improved efficiency and responsiveness.
Overview
Beacon-CCX | Managed Contact Center Experience Solutions Automated, Scalable, and Secure Citizen Engagement
Beacon-CCX by CloudCORO transforms government contact centers with automation, AI-driven assistance, and multi-channel support, enhancing responsiveness and operational efficiency.
Key Capabilities
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AI-Driven Contact Center Automation - Intelligent call routing, AI-powered chatbots, and speech analytics optimize service quality and resolution times.
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Multi-Channel Communication - Voice, SMS, email, live chat, and video consultations provide flexible engagement options.
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Real-Time Insights & Analytics - Custom dashboards, AI-driven sentiment analysis, and automated reporting improve performance monitoring.
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Secure & Compliant Contact Center Operations - Encryption, role-based access, and audit trails maintain security and regulatory compliance.
Why Beacon-CCX?
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Works with Existing Systems - Seamlessly integrates with CRMs, case management, and contact center platforms.
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Security & Compliance Ready - Meets security frameworks for secure citizen engagement and data protection.
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Future-Ready & Scalable - Expands to meet growing service demands with AI-driven automation and continuous enhancements.
Beacon-CCX enhances government contact centers, delivering secure, automated, and scalable constituent support.
Highlights
- Enhances Public Engagement & Service Delivery * Provides seamless digital interactions through mobile, web, and multi-channel communication. * Reduces wait times and improves accessibility with real-time status updates and self-service options. * Supports AI-driven chatbots, notifications, and live agent escalation for better responsiveness.
- Automates Workflows & Reduces Manual Processes * Uses AI-driven automation to streamline approvals, case management, and data processing. * Reduces administrative workload by eliminating repetitive tasks and manual interventions. * Speeds up service delivery through intelligent routing, auto-classification, and instant notifications.
- Integrates Securely with Existing Systems * Connects with government databases, legacy applications, and cloud platforms. * Maintains security with encrypted data exchange, role-based access controls, and compliance tracking. * Adapts to evolving needs with scalable deployment across cloud, on-premise, and hybrid environments.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt. SaaS | CloudCORO Premium Government SaaS Support | $1,250.00 |
Vendor refund policy
CloudCORO does not issue refunds for any products or solutions purchased through the AWS Marketplace. By adopting this policy, we are able to offer the most competitive pricing available for our government customers.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
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