Sold by: CloudCORO
Beacon-CCX - A contact center solution that enhances citizen engagement through AI-driven automation, intelligent call routing, and real-time analytics. With voice, chat, email, and video support, it modernizes government service centers for improved efficiency and responsiveness.
Overview
Beacon-CCX | Managed Contact Center Experience Solutions Automated, Scalable, and Secure Citizen Engagement
Beacon-CCX by CloudCORO transforms government contact centers with automation, AI-driven assistance, and multi-channel support, enhancing responsiveness and operational efficiency.
Key Capabilities
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AI-Driven Contact Center Automation - Intelligent call routing, AI-powered chatbots, and speech analytics optimize service quality and resolution times.
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Multi-Channel Communication - Voice, SMS, email, live chat, and video consultations provide flexible engagement options.
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Real-Time Insights & Analytics - Custom dashboards, AI-driven sentiment analysis, and automated reporting improve performance monitoring.
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Secure & Compliant Contact Center Operations - Encryption, role-based access, and audit trails maintain security and regulatory compliance.
Why Beacon-CCX?
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Works with Existing Systems - Seamlessly integrates with CRMs, case management, and contact center platforms.
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Security & Compliance Ready - Meets security frameworks for secure citizen engagement and data protection.
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Future-Ready & Scalable - Expands to meet growing service demands with AI-driven automation and continuous enhancements.
Beacon-CCX enhances government contact centers, delivering secure, automated, and scalable constituent support.
Highlights
- Enhances Public Engagement & Service Delivery * Provides seamless digital interactions through mobile, web, and multi-channel communication. * Reduces wait times and improves accessibility with real-time status updates and self-service options. * Supports AI-driven chatbots, notifications, and live agent escalation for better responsiveness.
- Automates Workflows & Reduces Manual Processes * Uses AI-driven automation to streamline approvals, case management, and data processing. * Reduces administrative workload by eliminating repetitive tasks and manual interventions. * Speeds up service delivery through intelligent routing, auto-classification, and instant notifications.
- Integrates Securely with Existing Systems * Connects with government databases, legacy applications, and cloud platforms. * Maintains security with encrypted data exchange, role-based access controls, and compliance tracking. * Adapts to evolving needs with scalable deployment across cloud, on-premise, and hybrid environments.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Govt. SaaS | CloudCORO Premium Government SaaS Support | $1,250.00 |
Dimensions summary
Beacon-CCX uses a single contract dimension: Premium Government SaaS Support, billed in units. You buy the quantity of units your agency needs, and pricing scales with that count. This is a managed omnichannel contact center delivered as software-as-a-service. Subscriptions run on an annual basis and require advance payment. There are no pro-rated licenses, so you pay for the full term regardless of when you start or stop. Multi-year agreements may allow annual billing or upfront payment. Because only one dimension exists, there are no tiers or add-ons to compare.
Top-of-mind questions for buyers
Each unit represents a Premium Government SaaS Support license for the managed contact center. You buy the quantity your agency needs, and cost scales with that count. The service is fully managed software-as-a-service, so you do not run or maintain the underlying infrastructure, servers, or storage yourself.
No. There are no pro-rated licenses. Subscriptions are sold as full-term agreements, so you pay the full term regardless of when you start or stop. Fees are due in advance and are non-refundable except where the vendor fails SLA obligations or a refund is required by law.
The vendor commits to at least 99.95% monthly uptime. If uptime falls between 95.0% and 99.94%, you may claim a service credit of 5% of the monthly fee. Below 95.0%, the credit is 10%. Credits apply to future invoices and are the sole remedy.
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Vendor refund policy
CloudCORO does not issue refunds for any products or solutions purchased through the AWS Marketplace. By adopting this policy, we are able to offer the most competitive pricing available for our government customers.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
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