Sold by: Interact CX
Vendor Insights
Are you tired of slow and unreliable interpretation services?
ConnectLingua offers real-time audio translation for your Contact Center in over 70 languages. Become equipped for Multilingual support with seamless and accurate speech translation powered by ConnectLingua advanced AI. Create dependable customer experiences no matter where your customers are or what languages they speak.
Overview
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ConnectLingua: Live Demo with Amazon Connect
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Product video
ConnectLingua, available in 70+ languages and 90+ dialects, is a real-time audio translation solution designed to help Contact Centers overcome language barriers. Powered by advanced AI, ConnectLingua ensures live calls are translated with speed and accuracy, equipping your Contact Center for seamless multilingual support. With improved AI translation, the voice channel now features non-robotic, human-like voices for a more natural calling experience. Adaptive scalability allows your Contact Center to efficiently manage call traffic surges, ensuring peak hour and peak season performance. Now offering global support for both cloud and on-premises deployment. Sign up and benefit from Gen AI-based post-call summarization as an add-on. With pay-as-you-go pricing, you use only the minutes you need and pay only for what you use.
Highlights
- Lower Translation Costs by removing the need for third party interpreters. ConnectLingua offers real-time voice translation at a fraction of the cost.
- With hosting near your Contact Center's reach, ConnectLingua can be easily deployed across various regions, ensuring seamless and efficient communication.
- Add-on ConnectLingua Summarization, with CRM integration, to generate accurate summaries of interactions. With critical information at your fingertips, ensure quick and informed decision-making.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Professional Services Hours | Initial Hours for setting up customer's environment as per the use cases, limited to 35 hours | $1,000.00 |
Dimension | Cost/unit |
|---|---|
Number of minutes used across ConnectLingua | $0.35 |
Dimensions summary
This contract combines two separate pricing dimensions. The first bills by the number of minutes you use across ConnectLingua, so your cost scales with live voice translation usage. The second covers Professional Services Hours, a one-time setup of your environment based on your use cases and capped at 35 hours. These dimensions work independently: usage minutes reflect ongoing activity, while the setup hours address initial onboarding. You pay for what you use on the minutes side and a bounded amount for implementation support.
Top-of-mind questions for buyers
You are billed for the number of minutes used across ConnectLingua during live voice call translation. Cost scales with the volume of translated call time. The more minutes your agents and customers spend in translated conversations, the higher your usage charge on this dimension.
These hours cover the initial setup of your environment based on your use cases. The scope is capped at 35 hours. This is a one-time onboarding effort, separate from ongoing minute usage. For work beyond the 35-hour limit, contact the vendor to discuss options.
The two dimensions bill independently on the same contract. Professional Services Hours are a one-time, capped setup charge. The minutes used across ConnectLingua are ongoing and grow with translated call volume. Over time, the usage minutes typically drive the larger share of recurring cost.
interactcx.com
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Vendor refund policy
ConnectLingua Setup Cost is not refundable.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
InteractCX offers managed service support plans for ConnectLingua to monitor deployment, resolve production issues, and ensure business continuity.
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AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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