Overview
TwinThread's Industrial Cloud Platform was built to address the productivity challenges industrial companies face today, like aging infrastructure and accelerating skills gaps. Our Platform leverages your existing data and legacy systems, empowering your teams to innovate rapidly. Using the Virtual Operations Center, your teams harness the power of Industrial AI and Digital Twins, increasing productivity, reducing downtime, and improving efficiency at a single site or across global operations. Serving a variety of industries, TwinThread enables the world's leading companies to transform operations, demonstrating significant ROI, scale, and delivering value continuously with millions of deployed sensors, digital twins, and AI models.
Highlights
- With TwinThread, you can create a Virtual Operations Center that harnesses the power of Industrial AI and Digital Twins to increase productivity, reduce downtime, and improve energy efficiency at a single site or across your global operations.
- Our Industrial Cloud Platforms prebuilt solutions and flexible deployment architecture means any site can improve performance and innovate quickly, regardless of its digital maturity.
- TwinThreads Industrial AI delivers powerful prescriptive recommendations, enabling you to proactively resolve production issues, operationalize solutions, and optimize your industrial processes.
Details
Unlock automation with AI agent solutions

Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Cost/month |
---|---|
Standard Items | $2.50 |
Advanced Items | $10.00 |
Vendor refund policy
TwinThreads refund policy for purchases made through the AWS marketplace is as follows. Refunds will be granted only as required by law. For additional details, please refer to the TwinThread Terms of Use, a copy of which will be made available upon request. For more information on AWS Marketplace's general refund policies and processes, you can refer to the AWS Refund Policy.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Our Customer Success team is built on a foundation of years of industrial experience and expertise in control systems engineering, process engineering, industrial consulting, and IT.
Their mission is simple: your success. Whether you are self-provisioning your first solution or rolling it out across your enterprise, this team has seen it all and is here to support you at every step.
We offer different support tiers tailored to the type of relationship we have with your organization. Additionally, we have highly experienced partners who are experts in combining OT and IT to help you drive operational transformation with confidence.
The links below offer different methods of connecting with our support staff. You may receive additional contact information once you become an official TwinThread customer. Support Email: support@twinthread.com Submit a Support Ticket (TwinThread App Login Required): https://www.twinthread.com/support Knowledge Base:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.