Sold by: Mindfields GlobalÂ
Organizations often face challenges in delivering efficient and consistent customer support. Traditional contact centers depend on manual processes for handling queries, resolving cases, and communicating with customers, leading to delays, inefficiencies, and increased operational costs.
Overview
The AI-powered Contact Center Agent is an intelligent automation solution that enhances customer interactions by leveraging Generative AI (Amazon Bedrock) and Intelligent Automation (UiPath, Automation Anywhere, Power Automate). This AI-driven system streamlines customer support workflows by classifying incoming queries, extracting relevant details, and automating resolutions with minimal human intervention.
In credit dispute management, for instance, the AI agent retrieves transaction details, assesses sentiment, and compiles case summaries, while an RPA-driven workflow streamlines dispute resolution and customer communication. In addition to financial services, this solution can be tailored for IT service desks, telecom support, healthcare inquiries, and e-commerce customer service.
Highlights
- AI-Driven Query Classification: Automatically categorizes and prioritizes customer inquiries using NLP and sentiment analysis.
- Automated Resolution & Case Handling: Integrates with enterprise systems to fetch relevant data, execute predefined workflows, and close cases efficiently. Pulls relevant information from internal knowledge repositories to enhance response accuracy.
- Proactive Customer Engagement: Sends personalized responses, status updates, and next-step instructions via email, chat, or voice interactions.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Support
Vendor support
For assistance with the AI-Powered Contact Center Agent, please contact our dedicated support team at info@mindfieldsglobal.com . Mindfields provides prompt, expert support to help you maximize the benefits of our solution. You can expect comprehensive support services that include product guidance, technical troubleshooting, and best practice recommendations, ensuring you have the necessary resources to address any questions or issues promptly.