EXL Paymentor

An EXL Paymentor™ differentiator is how the solution utilizes AI, data, and customer behavior to drive the right message, to the right person, at the right time.

• Intelligent Collection Engine: With Paymentor, enterprises can define varied collection rules for the solution based on their payment, settlement, deferment and forbearance guidelines.
• Multi-use Conversational AI for Targeted Engagement: Paymentor's multilingual conversational AI engine enhances communication with debtors, boosting cooperation, trust, and ultimately improving recovery rates.
• Intelligent Omni-Channel: Two-way SMS, Intelligent Email, WhatsApp, Virtual Assistant and Chatbot work together under one engine to help serve a customer in the most convenient way possible. Paymentor has had millions of engagements that take place on the customer’s schedule in the channel of their choice.
• Turnkey Payment Gateway Integration: The platform generates payment plans through personalized links, enabling delinquent customers to repay easily via preferred digital payment methods, ensuring convenience.
• Accelerated Settlement: Paymentor simplifies settlement and processing for customers through personalized negotiation based on historical data and learnings from similar accounts.
• Interactive Dashboards: Paymentor’s dashboard provides real-time insights and analytics on collections, deliverability rates, and customer behavior, enabling data-driven decisions and strategy optimization.