Sold by: Jatheon Technologies, Inc.
Cloud data archiving solution for compliance and e-discovery.
4.7
Overview
Jatheon Cloud is a data archiving software that solves organizations' long-term data archiving, compliance, and e-discovery challenges while offering top-notch security, flexibility, and bottomless storage. Running on AWS infrastructure, Jatheon Cloud stores enterprise data in accordance with top security and privacy standards in the industry and ensures high levels of data availability (99.99%).
Jatheon Cloud supports a wide variety of communication channels (email, social media, chat apps, and collaboration platforms), and it is easy to deploy and use. It lets organizations of all sizes simplify the retention of records, meet compliance standards easily, respond to e-discovery and open data requests quickly, and improve overall business productivity and information governance.
With advanced search built for extremely large volumes of data, a complete compliance and e-discovery feature set, and an innovative approach to retention policies and legal case management, Jatheon Cloud streamlines the search, management, and export of business-critical electronic records while providing the highest security on the market.
Highlights
- Easy to set up, with premium user experience. Automated migration from legacy solutions with zero downtime. Advanced Search with 60+ criteria that combs 1M records in under 1 second. Guaranteed e-discovery search results in seconds for early insight. The fastest innovation rate in the industry. Integrated redaction of search results before exporting for review. Security features like 2FA, encryption, multi-zone redundancy, geofencing, 24/7 monitoring.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/month |
|---|---|
SMS | $200.00 |
Email | $120.00 |
MS Teams | $110.00 |
Google Chat | $60.00 |
WhatsApp | $600.00 |
WeChat | $600.00 |
Bloomberg | $110.00 |
Zoom | $110.00 |
Social Media | $800.00 |
Dimensions summary
This listing bills each communication channel as a separate line item, so you pay only for the data sources you archive. You can license SMS, Email, MS Teams, Google Chat, WhatsApp, WeChat, Bloomberg, Zoom, and Social Media individually or in any combination. Each dimension is priced by unit and scales with how many you enable. There are no bundled tiers; you add or remove channels as your archiving needs change. Contract billing applies across all channels, letting you centralize retention for email, chat, text, and social media under one agreement.
Top-of-mind questions for buyers
Licensing follows a per-user model. Each active user or mailbox you enroll on a given channel counts as one unit for that channel. You are billed per user per year for each communication source you archive, so adding users raises the unit count.
Each enabled channel bills independently, then adds together on one invoice. No single channel is fixed as dominant. Your cost is driven by how many users you archive on each channel. Channels with more enrolled users contribute more; channels you leave disabled add nothing.
You can add channels like WhatsApp, Zoom, or Bloomberg at any time. Each new channel becomes its own line item, priced by its enrolled users. Existing channels keep their pricing. There are no bundled tiers, so you add or remove channels as your archiving needs change.
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Vendor refund policy
No Refund Policy: We do not offer refunds for any partial subscription periods or unused services. Exceptions: Any exceptions to this policy will be at our sole discretion.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Jatheon Cloud comes with 24/7 in-house, white-glove engineering support via email, phone, and chat. Users can contact the Support Team directly from the Jatheon Cloud interface if they encounter a problem or wish to provide feedback and suggest improvements.
Free data migration with experts ensures your transition to Jatheon is seamless.
From onboarding to maintenance and upgrades, it is all covered
Highly skilled, technical engineers provide quick resolution.
Best customer retention in the industry, with a 5 out of 5 score on Gartner Peer Insights.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
John C.
Amazing onboarding assistance!
Reviewed on Jun 07, 2024
Review provided by G2
What do you like best about the product?
The Jatheon system is incredibly easy to use, and allows us nearly instant access to archived email messages. Their onboarding team made the setup a breeze.
What do you dislike about the product?
The product is great, but I wish that I could forward an email from the console to a user as an inline message rather than an attachment. Not all staff have an easy way to view .eml files.
What problems is the product solving and how is that benefiting you?
In order to comply with Sunshine Laws, we are required to archive email messages. The previous system we used, had not really been updated in several years and was strictly an on-prem solution that required us to allocate a significant amount of storage to the system. We switched to Jatheon so that we could offload the archiving to their cloud environment, and have easier access to the console.
Fred B.
Great Value - Works Well
Reviewed on Jun 04, 2024
Review provided by G2
What do you like best about the product?
Works exactly as it should. Great Value!
What do you dislike about the product?
Can't think of any downside to using this over competitors!
What problems is the product solving and how is that benefiting you?
Firms in our business are required to archive email. Hillary was above the law, but we're not.
Lauren H.
Powerful Search, Easy Interface for Admins and End Users, Exceptional Service
Reviewed on Nov 13, 2023
Review provided by G2
What do you like best about the product?
We have specific needs for our retention efforts and so many of the options out there are too broad or generic. Jatheon is able to get as granular as we need and they have a plethora of ways to do it. It's very easy to build policies and for end users to access.
Additionally, the service and support I have received from Jatheon is outstanding. The sales team was helpful without being pushy, the support team has answered every question I've had in a timely fashion, and the implementation has been very smooth. The support team guided me through integrating our MS365 tenant and loading the legacy data.
Additionally, the service and support I have received from Jatheon is outstanding. The sales team was helpful without being pushy, the support team has answered every question I've had in a timely fashion, and the implementation has been very smooth. The support team guided me through integrating our MS365 tenant and loading the legacy data.
What do you dislike about the product?
There's really not much. I think there could be a littler better/clearer documentation around some of the features, but that's me stretching for something.
What problems is the product solving and how is that benefiting you?
Data is a risk, so we are using Jatheon to ID and retain important data and scrap the rest. It helps us eliminate the fluff and makes it easy to access the important items.
James M.
Jatheon just works!
Reviewed on Dec 09, 2021
Review provided by G2
What do you like best about the product?
Not only does the email archiving solution works as initially proposed, but the deployment was also effortless, and the support post-sale is fantastic. I have been around several solutions in the past that required a lot more know-how to use, deploy and manage, plus confusing interfaces along with really lacking support. Not the case with Jatheon at all. Everything works easily, and the interface is simple to navigate, and the solution delivers blazing-fast results.
What do you dislike about the product?
Nothing at all to dislike. The product and support are fantastic. They have a customer for life without question!
What problems is the product solving and how is that benefiting you?
I was able to deploy a client-less solution to my geographically disbursed workforce across the US, which makes installing anything to user machines at times, a problem to work out on multiple webex/teams meetings. With Jatheon working at the domain level, None of that is needed, and the service is working as I needed it to effortlessly.
Recommendations to others considering the product:
I would highly recommend giving Jatheon SERIOUS consideration when looking at Email archiving providers for your organization.
Angela R.
Jatheon has helped improve our compliance reviews
Reviewed on Sep 14, 2021
Review provided by G2
What do you like best about the product?
- Simple to use and learn
- Make lists of keywords specific to your organization
-Helpful staff
-Retention period
- Make lists of keywords specific to your organization
-Helpful staff
-Retention period
What do you dislike about the product?
-Doesn't cover Google chat
-When searching a keyword, many emails may come up that include one of the words in generic disclaimers.
-When searching a keyword, many emails may come up that include one of the words in generic disclaimers.
What problems is the product solving and how is that benefiting you?
-Improving business process outcomes
-Creating internal and operational efficiences
-Improving compliance and risk management processes
-Creating internal and operational efficiences
-Improving compliance and risk management processes