Sold by: Dedicatted
Dedicatted's mobile GenAI assistant on AWS equips field technicians with AR-guided repairs, diagnostics, and real-time documentation via voice/image input. Maintenance crews resolve issues 40% faster, reduce downtime, and generate compliant work orders automatically
Overview
Service Overview
Field service teams face fragmented manuals, diagnostic guesswork, and paperwork that slows resolutions and increases errors in remote or complex environments. Dedicatted's GenAI Field Service Assistant deploys as an AWS-native mobile/web app, leveraging Bedrock for multimodal AI (voice, image, text) to deliver step-by-step guidance, predictive troubleshooting, and automated reporting. The solution integrates with EAM/CMMS systems like Maximo or IFS to pull asset history and push updates, ensuring hands-free operation even offline
What We Deliver
- AR/VR overlays for repairs on equipment like turbines, HVAC, or vehicles.
- Voice-activated diagnostics from symptoms, photos, or IoT sensor data.
- Auto-generated work orders, parts lists, and compliance reports with timestamps/photos.
- Centralized knowledge base updated from resolved tickets for continuous learning.
Key Features
- Real-time diagnostics: Upload equipment photo or describe issue; AI cross-references manuals, past tickets, and sensor data to suggest root causes (e.g., "vibration anomaly indicates bearing failure") with 90% accuracy.
- Step-by-step guidance: Generates AR instructions via mobile camera (e.g., "align torque wrench here") or voice narration, adapting to user skill level.
- Predictive maintenance: Analyzes usage patterns and IoT feeds to flag impending failures before dispatch.
- Hands-free documentation: Voice-to-text notes, auto-populated forms, and photo analysis for parts identification; exports to PDF/ERP.
- Offline mode: Syncs when connected; multilingual support for global crews.
Business Results
Field teams complete jobs 40% faster, cutting travel and overtime costs. First-time fix rates rise 30%, reducing repeat visits and customer churn. Asset uptime improves 25% via proactive alerts, with full audit trails for ISO compliance.
Highlights
- Voice/image diagnostics and AR repair guides for technicians using Amazon Bedrock
- Auto-generate work orders, parts lists, and reports from field data
- Boost first-time fixes 30%, cut downtime 40% in manufacturing field service
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Support Details:
At Dedicatted, we are committed to providing our customers with exceptional support to ensure they receive the most value from our product. Customers who purchase our product can expect to receive the following level of support:
Contact information: Customers can reach out to us via email at contact@dedicatted.com or through our website.
Support channels: We offer a variety of support channels to ensure our customers receive timely and efficient support. Our support channels include:
- Email: Customers can email our support team at any time with questions or issues. We strive to respond within 24 hours.
- Google Chat: Customers can chat with our support team in real-time to get quick answers to their questions or assistance with any issues they may be experiencing.
- Phone support: Customers can call our support team during business hours, Monday through Friday, from 9 am to 5 pm EST.
Support level: We provide technical support for our product, including assistance with installation, configuration, and troubleshooting. Additionally, we offer guidance and best practices to help customers optimize their DevOps processes.
Overall, our goal is to ensure our customers receive exceptional support and have a positive experience with our product. We are committed to helping our customers achieve success with their DevOps processes and AWS cloud adoption.