Sold by: AccentureÂ
Deployed on AWS
EventOps is a cloud-based event management tool designed to accelerate operational efficiency. It efficiently manages events from various sources through rule and AI-powered event triage, ensuring streamlined operations across complex distributed environments.
Overview
EventOps is Accenture's comprehensive cloud-based event management solution designed to accelerate delivery efficiency through intelligent automation and AI-powered operations.
EventOps operates within a cloud-based Software-as-a-Service (SaaS) architecture, offering high scalability and flexibility. Its serverless technology enables seamless handling of events from diverse sources, ensuring efficient event management without the need for dedicated infrastructure.
EventOps Key Features
Event Processing and Management
o Event Types: Ingests diverse event types including system-generated and user-created email events from observable systems and the GenWizard data fabric
o Event Framework: Lightweight and scalable framework that captures both structured and unstructured events
o Event Management: Facilitates comprehensive event management with actionable insights for enhanced operational efficiency
AI-Powered Automation
o Bedrock Integration: AI-powered event insights and automated solutions using Amazon bedrock
o Smart Correlation: Rule-based correlation and CMDB-based event grouping for noise reduction
o Anomaly Detection: Statistical analysis to identify events with abnormal/unexpected values
o Problem Manager: AI-enabled problem detection system analyzing event data to raise problems for consistent and recurring issues
Advanced Event Operations
o Event Deduplication: Automated removal of duplicate events to reduce alert fatigue
o Master Ticketing System: Smart correlation creates parent-child ticket relationships to consolidate related events
o Event Clearing Prediction: Machine learning predicts which events will auto-resolve over time
o Root Cause Analysis: Automated RCA capabilities to identify problem sources
Integration Capabilities
o ITSM Integration: ServiceNow, Jira, and ATR (Automatic Ticket Resolver) integration for ticket management
o Monitoring Tools: Compatible with DataDog, New Relic, Zabbix, MicroFocus, AlertCentre
o Notification Systems: Twilio (voice/SMS), Microsoft Teams, email, and chatbot notifications
o Email Processing: Advanced email event parsing with AI-powered extraction rules
User Experience & Configuration
o Executive Summary Dashboard: High-level analytics and machine learning insights
o Event Analytics: Quick summary views with exportable CSV data
o Rules Engine: User-defined automation rules for event actions, blackouts, notifications, and escalations
o Field Mapping: Template-based mapping from multiple origins to single ITSM systems
Highlights
- Scalable to handle changing and unpredictable event volumes/patterns
- Secure by design. Each service uses dedicated resources ensuring all data is segregated
- Full control, from authentication to integrations, all config is done in the application
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Small - per year, per transaction volume | Less than 10,000 | $0.34 |
Medium - per year, per transaction volume | 10,000-50,000 | $0.36 |
Large - per year, per transaction volume | 50,000-100,000 | $0.35 |
XLarge - per year, per transaction volume | 100,000-1,000,000 | $0.32 |
XXLarge - per year, per transaction volume | 1,000,000+ | $0.31 |
Vendor refund policy
Contact seller for refund policy
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Contact seller for support - acn.apn@accenture.comÂ
AWS infrastructure support
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