Sold by: ConvaiÂ
Oration enables contact centre managers to manage and deliver a full natural language call routing solution reducing AHT and improving caller experience.
Overview
Oration enables contact centres to deliver full natural language call routing solutions with no technical capability. The product is designed to enable Contact Centre managers to fully control, monitor and analyse the call routing experience to reduce AHT, deflect calls through targeted banner messages and drive self service.
Highlights
- Natural Language Call Steering Solution
- Reduce AHT in Contact Centre
- Drive self-service and reduce calls through Targeted banners
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/request |
|---|---|
Calls to Oration call | $0.05 |
Recognition Units: Charged per spoken question | $0.01 |
SMS Unit Fee: As incurred, units charged depends on country | $0.01 |
Action Expansion Pack Usage: Units charged depends on complexity | $0.01 |
Core Features Usage : Charged per invocation once per call | $0.05 |
External API Usage : Units charged depend on API | $0.01 |
Vendor refund policy
no refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Please email for assistance support@oration.com.auÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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