Overview
Key Service Components 90 Day Deployment and Standardization Essential deployment projects are designed to expedite the deployment process while promoting adoption throughout the organization. By optimizing project tasks from initiation through production, this service minimizes time to value, allowing customers to achieve operational readiness rapidly.
Optimized Task Execution EpicCyber’s streamlined, hands-on-keyboard approach with a focus on user experience and organization wide adoption strategies, include pilot testing and testing of key deployment milestones for success assurance.
Expert Guidance and Documentation Throughout the project, customers will benefit from best practice recommendations and receive comprehensive supporting documentation provided by the EpicCyber Services team. EpicCyber will document milestones, action items, critical deliverables, and the status of all meetings with an AI recorder, as well as transcription for future review as required.
Project Duration The service engagement term is 90 days, starting on the project kickoff date for this Deployment Essentials service with available service upgrades to allow for custom requirements and accelerated deployment timelines.
Highlights
- EpicCyber Operational Success Services Extension (for additional free): Flexibility for additional services to address requirements after the deployment engagement term. o Access to these additional services are economically priced as month-to-month or as annual contracts paid monthly. EpicCyber Managed Services: o Upon completion, additional ongoing services, economically priced, are available in options that include month-to-month or to match the term of the Zscaler software subscription.
- On-Demand Engagement: EpicCyber provides as-needed post-deployment services in one-month intervals to efficiently and economically address any operational concerns and make configuration changes aligned with best practices when needed.
- Managed Service Subscription: EpicCyber Managed Services are the most cost-effective, reliable, and always-on Zscaler experience, delivered by the top industry experts to safeguard your business.
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Support Information EpicCyber for Zscaler Services Support Information
US Business Hours Availability: 5 AM–5 PM PT (Mon–Fri, excl. U.S. holidays)
Support Channels: Phone: +1 877-EPIC-778 ext: 1 (877) 374-2778 ext: 1 Secure 24/7 Customer Portal Setup for each customer: https://epiccyber.atlassian.net/servicedesk/customer/portal/14 **
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