OTRS on Ubuntu 26.04 with maintenance support by bcloud

OTRS 6.0.35 on Ubuntu 26.04 with Free Maintenance Support by bcloud

Secure, Open-Source Ticketing & Service Management Platform
OTRS on AWS Marketplace, provided by bcloud, delivers a production-ready, open-source ticketing and service management system designed for enterprise workloads.

Application Architecture

• Web layer- Apache HTTP Server with mod_perl
• Application layer- OTRS core engine (ticketing, workflows, ITSM modules)
• Data layer- MySQL-compatible database (local or external via Amazon RDS)

The bcloud AMI ships with OTRS 6.0.35 and the required components pre-installed and pre-integrated on Ubuntu 26.04 LTS, providing a consistent deployment experience across AWS environments.

What OTRS Is Used For?

• IT service management (ITSM, ITIL-aligned processes)
• Help desk and customer support
• Asset and configuration management (CMDB)
• Knowledge management and internal service portals
• Enterprise service management across IT, HR, Finance, and Operations

How OTRS Works on AWS?

• Launch the OTRS AMI from AWS Marketplace into an EC2 instance
• Instance boots with Ubuntu 26.04 LTS and a preconfigured OTRS stack
• Users access OTRS through a web-based interface for ticket handling and administration
• Email, API, and optional telephony integrations can create and manage tickets automatically
• Workflow rules, queues, SLAs, priorities, and automation govern ticket lifecycles
• Logs, ticket history, and system activity can support auditing and operational analysis

Core Technical Benefits for AWS Marketplace

• Preconfigured AWS AMI- Ready-to-run EC2 image with OTRS and required system components configured
• Enterprise-grade ticketing- Multi-queue ticket handling, priorities, SLAs, and ITSM workflows
• Scalable architecture- Designed for AWS deployments with support for external database configurations such as Amazon RDS
• Secure by design- Role-based access controls, TLS encryption, authentication, and audit capabilities
• Cost-efficient- No per-ticket or per-agent infrastructure licensing costs; pay for AWS infrastructure usage

Security & Compliance Characteristics

• Ubuntu 26.04 LTS base operating system
• Standard Linux hardening practices
• Transparent open-source OTRS codebase
• No proprietary agents or closed binaries required for the core platform
• Suitable for enterprise environments requiring control over application configuration and data

Ideal Deployment Scenarios

• Enterprise IT support and ITSM platforms
• Security operations and incident response teams
• Internal service desks for IT, HR, Finance, and Operations
• Organisations migrating from SaaS-based help desks
• AWS-native environments requiring greater control and customisation

Why Choose bcloud for OTRS?
bcloud provides more than a repackaged open-source image. It delivers operational readiness for AWS production environments.

• AWS-optimised, preconfigured Ubuntu 26.04 LTS AMI
• OTRS 6.0.35 deployment and maintenance support
• Maintenance support for the operating system and OTRS environment
• Security patching and configuration guidance
• Issue resolution with no restrictions on customisation or data ownership
• Expertise in AWS infrastructure, Linux systems, and open-source platforms
• Faster time to production with reduced operational deployment effort