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Establish a contact center in a cloud environment
Establish the framework for a contact center in a cloud environment, encompassing core functionalities like call routing and agent interfaces.
Overview
A Cloud Contact Center Deployment is the initial setup of essential infrastructure and software components required for operating a contact center in a cloud environment. This deployment typically includes features such as call routing, interactive voice response (IVR), agent interfaces, and basic reporting capabilities, providing the foundation upon which additional functionalities and customizations can be added as needed.
Basic Reporting: Pull reports on the basic aspects of your call center and lay the groundwork for additional advanced capabilities with clean data sets.
Highlights
- Call Routing Automate call routing to direct callers to the proper agent or IVR prompt without the need for manual intervention.
- Interactive Voice Response (IVR) Integrate user-friendly interactive voice response prompts to quickly handle most aspects of your calls and ensure proper routing.
- Agent Interfaces Get agents the right information at the right time to ensure a high level of service and minimize the time and labor required to handle customer calls.
Details
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Pricing
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