Sold by: 22North
Deployed on AWS
22North helps airlines deliver smoother journeys, happier passengers, and smarter revenue opportunities all from one platform
Overview
22North by Phonon is a real-time passenger operations platform that helps airlines turn every passenger interaction especially during disruptions into opportunities for recovery, engagement, and ancillary revenue. Layered over existing systems, 22North unifies communication, decisioning, and commerce across channels, enabling contextual offers for upgrades, baggage, duty-free, and destination services while improving customer experience, reducing revenue leakage, and driving measurable commercial impact
Highlights
- AI-powered airline passenger communication platform enabling omnichannel notifications, disruption management, and digital self-service across WhatsApp, SMS, Voice, Email, RCS, and mobile channels.
- Pre-integrated with leading airline reservation systems including Amadeus, Navitaire, and Sabre, helping airlines automate passenger engagement, IRROPs communication, ancillary sales, and travel operations.
- Built for aviation enterprises with multilingual communication workflows, low-code automation, AI/LLM capabilities, and scalable passenger notification delivery for critical airline operations.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Basic Plan | https://22north.io/contact-us/ | $0.01 |
Growth Plan | https://22north.io/contact-us/ | $0.01 |
Enterprise Plan | https://22north.io/contact-us/ | $0.01 |
WhatsApp Add-on | https://22north.io/contact-us/ | $0.01 |
Voice Calls Add-on | https://22north.io/contact-us/ | $0.01 |
Premium Support | https://22north.io/contact-us/ | $0.01 |
Dedicated Instance Deployment | https://22north.io/contact-us/ | $0.01 |
Vendor refund policy
All purchases of the 22North platform through AWS Marketplace are subject to contract terms agreed upon with the customer. Fees paid for activated subscriptions and consumed communication services are generally non-refundable. In case of billing disputes or service-related concerns, customers may contact the 22North support team at help@22north.io for resolution assistance.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For product support, onboarding assistance, technical queries, and issue resolution, customers can contact the 22North support team at:
Email: help@22north.io
22North provides business and technical support for deployment assistance, integration guidance, troubleshooting, and operational issues related to the platform. Support requests are monitored during standard business hours, with priority handling for critical production-impacting issues.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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