Stonly - Knowledge Platform for Customer Service

Support agents resolve cases faster and more customers self-serve with personalized knowledge, powerful AI, and process automation. Stonly grounds AI and agents in structured, governed, executable knowledge, so support teams can automate complex and variable scenarios that other AI cannot, including scenarios with branching logic, conditional steps, integrations, and context-dependent paths.

Create the absolute best knowledge for customer service: Build articles and interactive guides, plus decision trees, troubleshooting flows, checklists, walkthroughs, and contact forms. Structured knowledge means customers resolve issues without getting overwhelmed, agents follow complex processes correctly every time, and AI provides reliable help based on the right knowledge.

Make it easy for people to find and use your knowledge: Give agents the guidance they need to solve each ticket in the flow of work, and empower customers to self-serve when and where they need help. No-code in-app triggers and data-based targeting surface the right content every time, at the point of need. Native integrations with Zendesk, Salesforce, Freshdesk, and ServiceNow put the right process inside the agent desktop.

Set up AI and knowledge to work better together: AI Answers provides confident, context-aware responses backed by your verified, structured knowledge. AI Agent Assist automatically summarizes tickets, suggests the right path to resolution, generates responses for agents to review and send, fills fields, triggers macros, and executes actions in connected systems without leaving the ticket view. A control layer governs AI behavior with clarifying questions, guided answers when a process must be followed, pre-approved answers, custom instructions, and tone settings. Using a different AI provider? Stonly's API preserves your guide structure so LLMs perform better.

Manage knowledge at scale: Stonly is a real, governed knowledge platform with versioning, access rights, review flows, content health monitoring, content segmentation, reusable snippets, auto-translate, custom reporting, and user-level analytics. Knowledge Agents check your knowledge against every incoming ticket and every change to your company documents to keep coverage complete and accurate. Content migration brings your existing knowledge over from any platform your team uses today.

Built for mid-market and enterprise support teams across tech, fintech, health tech, utilities, high-volume SaaS, and other complex, high-volume environments where SLAs, consistency, governance, and process adherence matter. SOC 2 Type II, GDPR, and HIPAA compliant.