GovConnect for Public Sector: Resource Engine & 2-1-1 Portal Salesforce

Residents often need more than a single program to achieve stability. Deloitte's GovConnect Community Resource Engine solution helps people discover resources through guided search and AI assisted recommendations that learn from outcomes. Referrals can be requested by residents or be made by partners, navigators, or caseworkers and tracked to completion.

Two-way communications via text, chat, and email keep residents informed of next steps. Dashboards and a flexible data model enable outcomes tracking by program, region, and population. Community organizations manage services and feedback through a secure portal.

Deloitte implements cross-agency workflows and integration patterns so information flows responsibly between systems. Agencies gain the ability to measure impact and improve resource coordination over time.

This is a professional services engagement to configure and deploy GovConnect on Salesforce (not included), which can be purchased separately through the AWS Marketplace. Salesforce's Hyperforce infrastructure architecture runs on AWS services to provide a compliant, scalable, secure, and reliable platform tier.