Amazon Connect Voicemail Implementation Services

Never miss a customer call with intelligent voicemail handling.

zeb’s Voicemail Implementation Services for Amazon Connect allow you to capture, manage, and respond to missed calls with confidence. Whether you need basic voicemail inboxes or automated transcription and routing, we tailor the solution to your contact center's needs.

As an AWS Premier Tier Services Partner, zeb ensures your voicemail system is secure, reliable, and fully integrated into your broader customer service workflow.

What’s Included

• Call Flow Design and Routing Logic
  Customize voicemail behavior based on queue hours, agent availability, or customer type. Route messages to specific groups or individuals for faster follow-up.

• Recording and Storage Configuration
  Capture voicemails securely using Amazon Connect and store them in Amazon S3 with lifecycle policies, encryption, and access control.

• Transcription with Amazon Transcribe
  Enable automated transcription of voicemail messages for faster review and routing.

• Notification and Ticket Creation
  Integrate with CRMs or ticketing systems to generate tasks or cases automatically when voicemails are received.

• Agent and Supervisor Experience
  Configure interfaces to let teams view, listen to, and respond to messages from a centralized dashboard or email alerts.

• Testing and Documentation
  Validate call handling logic and provide training guides for teams responsible for message management.

Why zeb?

• Experts in designing end-to-end voice workflows in Amazon Connect
• Integrated solutions across CRM, ticketing, and analytics systems
• Focused on ensuring no customer message goes unheard

Capture every opportunity with voicemail workflows built to scale.