Sold by: AHEAD
AHEAD Network Managed Services provides operational management for core network infrastructure across AWS-connected, hybrid, and cross-platform environments. Customers gain 24x7 monitoring, incident response, configuration support, and ongoing operational guidance for in-scope network platforms.
Overview
AHEAD Network Managed Services helps enterprises operate and support core network infrastructure that connects, secures, and serves AWS workloads across AWS-connected, hybrid, and cross-platform environments. AHEAD provides operational management for in-scope routers, switches, firewalls, wireless controllers, wireless access points, load balancers, SD-WAN appliances, and related network platforms to improve availability, consistency, and day-to-day operational performance.
This offering relates to AWS environments and the AWS services used for networking, security, application delivery, and hybrid connectivity across in-scope customer workloads. AHEAD provides 24x7x365 monitoring and event management, incident triage and resolution, vendor coordination, patching and maintenance support, and real-time visibility through a secure cloud-based dashboard, helping customers reduce operational risk and maintain reliable network service delivery. Any AWS infrastructure charges incurred in the customer environment remain the customer’s responsibility and are separate from the AWS Marketplace transaction.
Highlights
- Operational management for core network infrastructure including routers, switches, firewalls, wireless, load balancers, and SD-WAN.
- 24x7x365 monitoring, incident management, and vendor coordination for in-scope network environments.
- Real-time visibility through a secure cloud-based dashboard, helping teams make faster operational decisions across dynamic environments.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
For product support and service inquiries, buyers can contact AHEAD through AHEAD Contact . AHEAD Intelligent Support for AWS provides a partner-led support experience with AHEAD acting as the front door for in-scope support cases, coordinating escalation to AWS when platform-level investigation is required, and managing onboarding, support workflows, and ongoing governance through designated support and customer success resources.