Fusion Insight - Contact Center Dashboard

Gain complete visibility into your contact center operations with our 360° Performance Insights Dashboard for Amazon Connect—powered by a modern, scalable AWS architecture. This intelligent reporting and analytics solution seamlessly integrates with AWS Amplify, AWS Lambda, Amazon API Gateway, and AWS Fargate to deliver high performance, security, and flexibility at every layer.

The platform unifies real-time and historical data into a single, interactive dashboard—empowering supervisors, managers, and business leaders with actionable insights for informed decision-making. Track agent performance, queue efficiency, and customer experience metrics with ease, all while leveraging the reliability and scalability of the AWS Cloud.

AWS Amplify powers the responsive front-end experience, enabling dynamic and intuitive user interactions. Amazon API Gateway and AWS Lambda handle secure, serverless data processing and API integrations, ensuring smooth, event-driven operations without managing infrastructure. Meanwhile, AWS Fargate runs containerized analytics and background processing workloads, providing consistent performance and effortless scalability.

From live call monitoring to SLA tracking and historical trend analysis, this solution offers a complete, end-to-end view of your Amazon Connect environment. Designed for agility and insight, it transforms raw operational data into meaningful intelligence—helping you identify bottlenecks, optimize agent productivity, and elevate customer satisfaction through data-driven excellence.