Sold by: Sanas
Deployed on AWS
The Sanas speech AI platform enhances conversations with real-time accent and language translation, noise cancellation, and speech enhancement.
4.8
Overview
At Sanas, we help enterprises improve customer service, increase efficiency, and grow revenue with a category-defining Speech AI platform. Our technology provides real-time applications for accent translation, speech enhancement, and language translation that help organizations eliminate friction and deliver a seamless experience for customers and agents alike.
By turning raw, variable audio into a clean and consistent signal for both humans and systems, Sanas empowers organizations to unlock global talent, drive unparalleled operational performance, and deliver higher levels of customer satisfaction at scale.
Sanas includes:
Real-Time Accent Translation
Voice Intelligence & Speech Enhancement
Real-Time Language Translation
Background Noise Removal
On-Device Privacy & Security Controls
Native Integration for major CCaaS and UCaaS platforms
Our speed of innovation and deep focus on communication clarity reflect our commitment to ensuring businesses everywhere can deliver better customer experiences across any industry. Sanas combines enterprise scale with seamless technical integration, delivering unprecedented advantages of speed, reliability, and security. We deliver solutions dedicated to high-growth verticals including Financial Services, Healthcare, BPO, and Retail.
Sanas delivers immediate, measurable improvements across critical business metrics, including up to a 25% improvement in CSAT scores, a 40% lift in NPS, and a 38% reduction in average handle time. With a 97% agent adoption rate, our human-first AI ensures that your global workforce can communicate with total confidence.
Sanas offers custom products, packages, EULAs, and private offers. Please contact AWSmarketplace@sanas.ai for more information.
Highlights
- Deliver up to a 25% improvement in CSAT and a 40% lift in NPS by ensuring every customer interaction is clear and understood the first time. Sanas helps global enterprises reduce Average Handle Time by up to 38% by eliminating communication friction and the need for constant repetition. This allows your teams to focus on solving customer problems rather than managing misunderstandings.
- Sanas enables organizations to increase their hiring capacity by 33% by recruiting the best talent from any geography, regardless of native accent. With a 97% agent adoption rate, our human-first AI reduces the cognitive load on your workforce and empowers them to speak with total confidence. This results in higher employee retention and a more diverse, high-performing global team.
- Sanas is purpose-built for the modern enterprise with a focus on security and privacy. Our platform is HITRUST, SOC2, and GDPR compliant. By processing audio locally on the device with near-zero latency, we ensure that no voice data is monitored, recorded, or stored. Sanas integrates seamlessly with major CCaaS and UCaaS systems with no changes required to your existing infrastructure.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Accent Translation | 100 users of Accent Translation | $72,000.00 |
Speech Enhancement | 100 users of Speech Enhancement | $18,000.00 |
Dimension | Cost/unit |
|---|---|
Usage per user over contractual amount | $60.00 |
Additional Speech Enhancement User | $15.00 |
Dimensions summary
This contract carries two base capabilities you buy in blocks of 100 users: Accent Translation, which modifies accents in real time, and Speech Enhancement, which restores clear audio on calls. You buy each capability separately based on how many users you need. Two add-on dimensions handle growth. The Additional Speech Enhancement User dimension lets you add single users beyond a 100-user block. The Usage per user over contractual amount dimension covers any users exceeding your committed count. Together, the base blocks set your commitment, and the per-user dimensions absorb overage without a new contract.
Top-of-mind questions for buyers
A user is one person whose calls run through the capability, such as a contact center agent. You buy these capabilities in blocks of 100 users. Accent Translation modifies accents in real time. Speech Enhancement restores clear, natural audio on calls.
The Usage per user over contractual amount dimension covers users beyond your committed count. It charges per user for the overage, so you keep operating without signing a new contract. The Additional Speech Enhancement User dimension lets you add single users past a 100-user block.
Your base cost comes from the Accent Translation and Speech Enhancement blocks, each priced per 100 users and billed independently. If you add single Speech Enhancement users or exceed your committed count, those per-user dimensions add on top. Your active user count drives the total.
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Vendor refund policy
Unless otherwise required by applicable law, payments are non-refundable, and we do not provide credits or refunds for partial subscription periods. To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Following a successful implementation, you will gain access to our dedicated Customer Support Team, who work in seamless collaboration with your Customer Success Team and IT department to ensure a unified approach to your Sanas journey. Beyond day to day technical assistance, they serve as your trusted advisors, guiding you through onboarding and training for agents, Team Leads, and QA specialists. By sharing best practices and analyzing usage data, they help you optimize workflows and maximize the application value. Through regular communication, including product updates and Quarterly Business Reviews, we remain aligned with your evolving goals, providing the ongoing guidance and insights necessary for long term success.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Information Technology and Services
Accent translation at scale, Spanish translation next
Reviewed on Oct 07, 2026
Review provided by G2
What do you like best about the product?
I like that Sanas lets us move one step at a time. Accent translation is already running across our existing user base, and the Sanas team kept in on its own migration path, separate from the new language translation install, so the current users are not disrupted. For Spanish live translation we can start with a small test group, which suits how we work with clients. Ankit on their side is quick to clarify and help on next steps when we have questions or need support.
What do you dislike about the product?
One small thing. When the latest install email arrived, Aalay and I read it as an Accent translation updated when it was meant for Language translation. Clearer labels on which link goes with which product would help. But one all with Ankit sorted it out.
What problems is the product solving and how is that benefiting you?
Etech supports voice programs for several clients, and clear conversations are at the core of what we deliver. Accent translation already supports that across our existing user base. The next problem we want to solve is serving Spanish speaking callers, so we are setting up a live translation POC with a defined scope, success criteria, duration, risks and mitigations. Where a client needs to approve the test first, we can start with Spanish calls on our helpdesk. That gives a measured path to add language support for our clients.
Dave P.
Sanas Makes Agents Easier to Understand—Natural Accent Translation in One Platform
Reviewed on Oct 07, 2026
Review provided by G2
What do you like best about the product?
We chose Sanas because it addresses a problem that shows up on every voice program we run: customers who struggle to follow an agent the first time. Accent Translation softens an agent's accent while they are speaking, and it still preserves their natural voice and emotional tone. Language Translation and Speech Enhancement come in the same platform, which made the business case simpler than buying separate point tools. Each agent runs the software on their own computer, and it fits in with the contact center platforms our clients already use.
What do you dislike about the product?
Desktop requirements on CPU are a challenge when you have older inventory of intel chipset.
What problems is the product solving and how is that benefiting you?
As an outsourcer, our value to clients rests on satisfaction scores, handle time and the quality of the people we put on the phone. Comprehension gaps hurt all three, because they stretch calls and wear down patience on both ends. Sanas narrows those gaps during the conversation, so our teams resolve issues with fewer repeats and clients see steadier results. It also broadens where we can recruit strong voice talent. Because Sanas does not keep any recordings or call data and is certified for HITRUST and SOC 2, security reviews with new clients go faster.
Brad C.
A speech partner that widens our BFSI staffing options
Reviewed on Oct 07, 2026
Review provided by G2
What do you like best about the product?
Sanas lets us offer real-time speech capabilities to our customers without building them ourselves. We develop our own quality assurance and voice bot products, and we position MindSpeech powered by Sanas next to them, which rounds out what we bring to our partners. Processing on the device fits the security expectations our clients have. That approach is also why we are looking at Sanas for speech recognition inside our own platform.
What do you dislike about the product?
I would like an option to translate in one direction only, so an agent who understands English can reply in Spanish while the caller still hears English. The Sanas team picked up on that request right away when we discussed it.
What problems is the product solving and how is that benefiting you?
A lot of our BFSI clients need bilingual support. Our Jamaica site is strong in BFSI, but bilingual Spanish and English hiring there is limited, so some of that work has had to go to El Salvador, which is not as strong in BFSI. Real-time Language Translation gives us a way to rethink where that work sits, so our BFSI-trained agents can understand Spanish-speaking customers. We are validating that now, and it is the main business case I see for growing with Sanas.
Hospital & Health Care
Clearer calls we can scale across sites
Reviewed on Oct 07, 2026
Review provided by G2
What do you like best about the product?
In transformation work, I look for tools that change results on the floor without a long rebuild, and Sanas does that. Accent Translation adjusts how an agent's accent reaches the caller during the live conversation, while the agent's own voice and emotion come through. Speech Enhancement cleans up audio from home setups and busy sites. Having translation and speech intelligence in the same platform gives us one product to scale, not a string of separate pilots.
What do you dislike about the product?
Early on, we held a short orientation so agents knew when to toggle it and what to expect in their own headset. One session per team covered it, and we have not needed to revisit it.
What problems is the product solving and how is that benefiting you?
Everise delivers customer experience for healthcare and technology brands whose expectations rise every year. A recurring drag on our programs was callers having trouble following agents, which meant repeated explanations, longer calls and escalations that pulled down satisfaction. Sanas deals with that while the call is happening, so conversations reach resolution with less effort on both sides. It also lets our talent teams draw on skilled people across more of our locations. Because processing stays on the agent's device and no call data is stored, it fits the compliance expectations our healthcare clients bring to every program.
Outsourcing/Offshoring
Fewer Repeat Requests and a Stronger Talent Pipeline
Reviewed on Oct 07, 2026
Review provided by G2
What do you like best about the product?
From a workforce planning perspective, Sanas helped improve communication effectiveness during our online travel program pilot. We observed a preliminary 30-35% reduction in customers asking agents to repeat themselves, along with increased agent confidence and positive operational feedback. These improvements contributed to a better experience for both customers and employees.
What do you dislike about the product?
A small number of callers occasionally asked clarifying questions about the interaction. We addressed these through simple agent guidance and operational briefings. It was a minor adjustment that was easy to incorporate and did not materially affect the overall customer experience.
What problems is the product solving and how is that benefiting you?
From a workforce planning perspective, the pilot delivered benefits in both operations and hiring. Improved communication reduced repeat requests from customers, while a broader range of candidates were able to meet voice requirements during recruitment assessments. In our Philippines pilot, approximately 65–70% of candidates who initially fell below the benchmark met or exceeded the required standard, significantly expanding the available talent pool. Based on these results, we are exploring broader deployment opportunities.