Sold by: CirrusHQ Ltd
24x7x365 UK-based operation of production AWS workloads: monitoring and alerting with Amazon CloudWatch, patching via AWS Systems Manager, AWS Backup with tested recovery procedures, incident response against agreed SLAs, and monthly cost and Well-Architected reviews, delivered by a service desk handling 4,000 tickets a month with a 15-minute critical-alert response target on the 24x7 tier.
Overview
Running production AWS workloads well takes proactive operational discipline: monitoring that catches issues before your customers do, patching that stays current without breaking things, backups that are tested rather than assumed to work, and clear SLAs so everyone knows what happens when something goes wrong.
CirrusHQ operates your AWS workloads 24x7x365 from our UK-based service desk. We monitor and alert with Amazon CloudWatch, patch via AWS Systems Manager, and back up with AWS Backup, with recovery procedures tested on a regular schedule rather than left unverified. When something needs attention, our team responds against SLAs agreed with you at onboarding, with a 15-minute response target for critical alerts on the 24x7 tier.
Service is delivered across defined tiers to match your workload's criticality, and every month you get a report on performance, spend and compliance through the CirrusHQ Acuity platform, so you always know exactly what's being managed and what it costs. Our service desk handles around 4,000 tickets a month across our client base.
CirrusHQ is an AWS Premier Tier Services Partner with 18 years of exclusive AWS focus, holding the AWS MSP, DevOps, Migration and SMB Competencies and the Well-Architected designation, with 100+ AWS certifications, a +93 NPS, and a UK-based 24x7 service desk led by architects certified to AWS Solutions Architect Professional and DevOps Engineer Professional.
Highlights
- Proactive 24x7 monitoring and incident response by AWS-certified engineers, with SLAs and escalation agreed per workload at onboarding.
- Everything that underpins the workload handled: patching, backup and tested restore, capacity, security posture, and change through automation.
- Monthly reporting on performance, spend and compliance through the CirrusHQ Acuity platform, so you see exactly what is managed and what it costs.
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Support
Vendor support
During OnBoarding to our Managed Service, we'll discuss SLA levels, communication routes, escalation, and key contact points.
This enables a full support matrix for each customer.
For any other request, please do contact CirrusHQ via our website
Software associated with this service
By CirrusHQ Ltd
Acuity gives cloud operations, FinOps and MSP teams one dashboard across every AWS account: cost trends and custom cost views, compliance reporting built on AWS Inspector and Trusted Advisor findings, CloudTrail sign-in monitoring, service deprecation alerts, and a full searchable asset inventory. Connect accounts with CloudFormation in minutes; priced per account per tier, billed through your AWS bill.