Sold by: CirrusHQ Ltd
UK-based 24x7 AWS managed services: monitoring, patching, backup, incident response, and cost optimisation delivered by an AWS Premier Tier partner with 18 years of exclusive AWS focus.
Overview
What You Get
24x7x365 Monitoring and Incident Response CirrusHQ monitors your AWS workloads around the clock from our UK-based service desk. We use Amazon CloudWatch for monitoring and alerting, with a 15-minute response target for critical alerts on the 24x7 tier. When something needs attention, our team responds against SLAs agreed with you at onboarding.
Automated Patching and Configuration Management Patching is handled through AWS Systems Manager, keeping your environments current without introducing instability. Patches are applied on schedules aligned to your change windows and workload criticality.
Tested Backup and Recovery Backups are managed through AWS Backup, with recovery procedures tested on a regular schedule rather than left unverified. You know your data is recoverable because we prove it, not just assume it.
Monthly Reporting via the CirrusHQ Acuity Platform Every month you receive a report covering performance, spend, and compliance through the CirrusHQ Acuity platform. You always know exactly what is being managed, how it is performing, and what it costs.
Tiered Service to Match Your Workload Criticality
Service is delivered across defined tiers so you can match the level of operational support to each workload's business importance. SLA levels, communication routes, escalation paths, and key contact points are all agreed during onboarding, giving you a clearly documented engagement model from day one.
Operational Scale You Can Rely On
Our service desk handles around 4,000 tickets a month across our client base, led by architects certified to AWS Solutions Architect Professional and DevOps Engineer Professional. This is not a help desk staffed by generalists. It is a team with deep, specialized AWS expertise.
Why CirrusHQ
CirrusHQ is an AWS Premier Tier Services Partner with 18 years of exclusive AWS focus, holding the AWS MSP, DevOps, Migration and SMB Competencies and the Well-Architected designation, with 100+ AWS certifications, a +93 NPS, and a UK-based 24x7 service desk led by architects certified to AWS Solutions Architect Professional and DevOps Engineer Professional. The service desk is fully UK-based, with no offshore handoffs.
Built on AWS-Native Services
CirrusHQ's managed service is built on the AWS services you already trust:
Amazon CloudWatch for monitoring, alerting, and observability. AWS Systems Manager for patching, configuration, and automation. AWS Backup for centralized, policy-driven backup and tested recovery.
This AWS-native approach means no proprietary agents or third-party tooling lock-in. Your environment stays portable and aligned to AWS best practices.
Getting Started
Onboarding begins with a structured process where we agree SLA levels, communication routes, escalation procedures, and key contact points for your environment. The result is a fully documented operational model tailored to your workloads before management begins.
CirrusHQ Managed Services is designed for organizations that need their AWS environments operated with discipline, transparency, and accountability, without building a large internal operations team to do it.
Highlights
- 15-minute critical-alert response target on the 24x7 tier, delivered by a UK-based service desk that handles over 4,000 tickets a month. Incident response and escalation are performed by AWS-certified engineers holding 100+ professional-level certifications, with SLAs agreed per workload at onboarding so every environment gets the attention level it requires.
- Patching via AWS Systems Manager, AWS Backup with tested recovery procedures, security posture management, and capacity planning, all underpinned by 18 years of exclusive AWS operational experience. CirrusHQ holds AWS Premier Tier status with MSP, DevOps, Migration, and SMB Competencies, so the team managing your workloads has deep, validated expertise across the full AWS stack.
- Monthly reporting on performance, spend, and compliance through the CirrusHQ Acuity platform gives you full visibility into what is managed and how your environment is trending. Combined with regular Well-Architected reviews, Acuity helps identify cost savings and architectural improvements, backed by a track record reflected in a +93 Net Promoter Score from existing customers.
Details
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Support
Vendor support
Support Overview
CirrusHQ delivers managed services from a UK-based service desk operating 24x7x365, handling over 4,000 tickets per month across its customer base.
Response Times
On the 24x7 tier, CirrusHQ targets a 15-minute response time for critical alerts. Service is delivered across defined tiers to match your workload's criticality, with SLAs and escalation paths agreed per workload during onboarding.
Onboarding
During onboarding to the managed service, CirrusHQ will discuss and agree SLA levels, communication routes, escalation procedures, and key contact points. This process establishes a full support matrix tailored to each customer's environment and requirements.
Ongoing Support Activities
The managed service covers proactive monitoring and alerting with Amazon CloudWatch, patching via AWS Systems Manager, AWS Backup with tested recovery procedures, incident response against agreed SLAs, and monthly cost and Well-Architected reviews. Monthly reporting is delivered through the CirrusHQ Acuity platform, providing visibility into performance, spend, and compliance.
Contact
For general inquiries or to begin a conversation about managed services, contact CirrusHQ via the website - [https://CirrusHQ.com ]
Software associated with this service
By CirrusHQ Ltd
Acuity gives cloud operations, FinOps and MSP teams one dashboard across every AWS account: cost trends and custom cost views, compliance reporting built on AWS Inspector and Trusted Advisor findings, CloudTrail sign-in monitoring, service deprecation alerts, and a full searchable asset inventory. Connect accounts with CloudFormation in minutes; priced per account per tier, billed through your AWS bill.