Sold by: OpsGuru
Ensuring your cloud environment is optimized and operating reliably 24x7x365 doesn’t have to be a burden on internal IT teams. OpsGuru’s CRE focuses on the availability and reliability of your AWS environment through incident-driven, operational, and technical support—backed by world-class managed cloud engineering expertise.
Overview
OpsGuru’s Customer Reliability Engineering (CRE) service provides robust support for managing and maintaining consistent operations in your cloud environments. Our focus is on the continual availability, security, performance, and reliability of your cloud platforms. By managing your critical cloud workloads 24/7/365, we alleviate the burden of on-call duties from your engineering teams, allowing them to focus on developing business-centric features rather than operational maintenance and infrastructure intricacies.
Our managed cloud services approach includes solutions tailored to meet your requirements and support your cloud transformation, optimization, and innovation efforts. We offer partial or complete cloud management based on your needs, with three tiers of service:
- Essentials: AWS Support management, 24x7x365 Incident Response & Remediation, Services Performance Monitoring, Data Protection incl. Data Validation Drills, Secure Access Management (RBAC/IAM), Uptime, Domain & Certificate Expiration Monitoring, and Security Audit Logs Management.
- Enhanced: All features from Essentials plus Periodic Technical Cost Optimization Reviews, Periodic Well-Architected Reviews, and Security Patching.
- Ultimate: All features from Enhanced plus Governance & Compliance Incident Response & Remediation and Named Engagement Manager.
Optimize your cloud environment and ensure reliable operation with OpsGuru’s Customer Reliability Engineering.
Highlights
- Comprehensive Cloud Management: OpsGuru’s CRE ensures the availability, security, and performance of your AWS environment through expert incident-driven support and managed cloud engineering expertise.
- Relief from On-Call Duties: With OpsGuru’s CRE, your internal IT teams are freed from the burden of managing and maintaining cloud operations 24/7/365. This allows them to focus on developing business-centric features, enhancing innovation, and driving growth.
- Flexible Cloud Management: We offer three CRE tiers - Essentials, Enhanced, and Ultimate - providing scalable support to meet your AWS environment's specific needs.
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OpsGuru is North America’s leading AWS Premier Partner specializing in Managed Cloud Operations, Cloud Native Development, Migration and Modernizations, Data and Generative AI. The company holds the AWS Migration Competency, AWS DevOps Competency, AWS Networking Competency, AWS SaaS Competency, and AWS Generative AI Competency. In recognition of its excellence, OpsGuru has received the 2024 AWS Regional Partner Award, marking the fourth time the company has been honored with this prestigious accolade. OpsGuru provides customers with guidance in solutions like Networking, Big Data, DevOps, Migration, and IoT in markets such as Financial Services, Energy, Media, Entertainment and Gaming, Energy and Utilities, Manufacturing and Industrial, Sports and more. This award underscores OpsGuru’s commitment to delivering innovative cloud solutions tailored to meet the diverse needs of its clients.
Contact us at sales@opsguru.com or check out our website at https://opsguru.com to learn more.