AWS Glue Operation Support Service

■Service Details This service is an “operational support service” designed to ensure the stable and efficient operation of AWS Glue. In addition to providing regular reports that visualize system operating status, job performance, and cost status, we offer transparent operational reports that summarize the history of troubleshooting and improvement proposals. Furthermore, we provide technical support and consulting services that cover related AWS services to support our customers' long-term use of Glue. Experts provide ongoing support for the “stable operation” and “continuous improvement” required after the introduction of an ETL platform, with a view to helping customers expand their use of Glue and develop in-house capabilities.

■Benefits ・Enables visualization and optimization of Glue operations 　Through regular reports summarizing AWS Glue job execution status, processing time, and costs, we make the overall system performance and cost structure “visible.” This makes it possible to identify areas for improvement and implement strategic operational improvements. • Centralized management of troubleshooting We centrally manage the occurrence, causes, and response details of any issues or operational challenges that arise during operation. By considering measures to prevent recurrence and proposing operational improvements, we aim to continuously improve quality.

・Support from expert engineers Engineers who are well versed in Glue and related AWS services can respond to daily technical questions, quickly troubleshoot problems when they occur, and provide advice on efficient data processing design, greatly reducing the burden on the site.

■Services provided ・Regular reporting We regularly submit easy-to-understand reports summarizing system operation status, performance, and costs, which can be used to understand the current situation and improve operations.

・Operational reports 　We report on the history of failures and troubleshooting, operational issues, and improvement proposals to achieve transparent operations.

・Technical Support/Consulting We provide technical support for daily operations, troubleshooting, and consulting on the optimal use of AWS Glue and AWS.

■Target Users ・Companies that have already introduced AWS Glue but do not have an internal operational system in place 　(e.g., lack of AWS expertise in the operations department, operations are dependent on specific individuals) ・Companies that are unable to identify the causes of AWS Glue job failures or performance degradation and wish to receive improvement proposals ・Companies that wish to improve the efficiency of their AWS Glue usage due to rising costs

■Reasons to choose Zeal ・Over 30 years of experience in data utilization and analysis support 　Extensive support experience and industry knowledge in the BI/DWH/AI fields ・A team of over 100 AWS-certified experts Support for all aspects of cloud infrastructure, AI development, and data integration ・Deep expertise in AWS Glue and other AWS services 　Optimal integrated design utilizing peripheral services necessary for AWS Glue construction, such as VPC, IAM, S3, RDS, Step Functions, and CloudWatch ・Operational stabilization and in-house development promotion through accompanying support Establish a sustainable utilization system through technical support, training, and improvement proposals even after construction