Sold by: Upland SoftwareÂ
RightAnswers is an AI powered knowledge management platform that helps enterprises resolve issues faster, reduce support costs, and deliver superior customer experience. RightAnswers centralizes knowledge, accelerates agent productivity, and empowers customers with instant, accurate answers, reducing costs and boosting satisfaction
Overview
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RightAnswers
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We solve real business challenges
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How RightAnswers boosts your CSAT and eSAT
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Why RightAnswers
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KCS Explained
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Benefits of KCS
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RightAnswersX - codeless browser extension
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Product video
RightAnswers, a KCS v6 verified enterprise knowledge platform, transforms technical support with AI powered knowledge creation and delivery. Combining 23 years of expertise with flexible AI options, it enables organizations to scale support operations, reduce resolution times, and empower both agents and customers to solve complex technical challenges efficiently
What sets RightAnswers apart?
- KCS v6 Verified for Built on Industry Best Practices: Knowledge-Centered Service (KCS) v6 The KCS methodology is a registered service mark of the Consortium for Service Innovation. RightAnswers is KCS verified to follow globally recognized knowledge management standards. This means your organization benefits from proven methods for capturing, sharing, and improving knowledge, ensuring your information stays accurate, up-to-date, and valuable for both your teams and customers.
- True AI-Driven Knowledge: Experience the next generation of knowledge management with our advanced generative AI and natural language processing. Deliver precise, context-aware answers instantly, empowering your teams to resolve issues faster, deflect repetitive tickets, and elevate every customer interaction.
- Seamless, Effortless Integrations: RightAnswers fits right into your existing ecosystem. Instantly connect with ServiceNow, Salesforce, Microsoft Dynamics, JIRA, Teams, and more, bringing knowledge directly into your agents daily workflows. Eliminate context-switching, streamline support, and drive productivity without disrupting your operations.
- Immediate Impact, Rapid Time-to-Value: Accelerate your ROI from day one. Deploy RightAnswers in minutes with a codeless browser extension, tap into a robust library of 40,000+ pre-built troubleshooting articles, and use AI to create and validate content at scale. Your team delivers measurable value, fast.
- Enterprise-Grade Security & Unmatched Flexibility: Built on AWS, RightAnswers delivers the security and reliability global enterprises demand. Enjoy flexible AI options, including Bring Your Own AI, multilingual capabilities and tailor workflows to your unique business needs, all while maintaining stringent compliance and data protection.
- Accelerate Resolution with Self-Service Portal, Guided Workflows & Decision Trees: Standardize troubleshooting and support processes with intuitive self-service, easy-to-create decision trees and checklists. These tools ensure consistent, accurate outcomes and speed up customer inquiries, reducing support volumes and enhancing satisfaction.
- Proven Business Results: Join industry leaders who have transformed their support operations with RightAnswers. Organizations report up to 50% faster resolution times, 30% lower support costs, and dramatically higher customer satisfaction, turning knowledge into a true strategic advantage.
Why choose RightAnswers over other solutions?
- Only platform with KCS v6 verification and deep ITSM/CRM integrations.
- Combines hybrid search, generative AI, and actionable analytics in a single, unified platform.
- Backed by 23 years of knowledge management expertise and a dedicated success team. Do not settle for a static knowledge base. Choose RightAnswers and turn your knowledge into a strategic asset that drives efficiency, innovation, and customer loyalty.
For custom pricing and assistance, please contact kcmpartner@uplandsoftware.comÂ
Highlights
- AI-powered, KCS v6 verified knowledge management: Accelerate agent productivity and reduce costs with generative AI, federated search, and advanced analytics.
- Seamless integrations for connected enterprise support: Integrate with leading ITSM, CRM, and collaboration tools, delivering knowledge where your teams work.
- Rapid deployment and proven ROI: No-code setup, 40,000+ pre-built articles, and dedicated onboarding ensure fast time-to-value and measurable business impact.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Knowledge Unlimited | 500 Users who create and modify knowledge as well as access knowledge. This tier is required for KCS users | $720,000.00 |
Knowledge Essentials | 500 Users who need access but do not create or modify knowledge | $360,000.00 |
Knowledge Creator | 500 Users who create and modify knowledge but do not need to access knowledge or create reports in Upland Analytics | $540,000.00 |
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
When you choose RightAnswers as your knowledge management partner, you get much more than just our knowledge management software. RightAnswers provides a customer support program that ensures your successful knowledge strategy throughout your entire engagement with RightAnswers.
SUPPORT EVERY STEP OF THE WAY:
- Some of the ways our Customer Success team helps achieve the long-term effectiveness of your knowledge initiative:
- Teaches you knowledge management best practices and KCS® best practices
- Provides continuous analysis and guidance
- Helps you implement best practices in self-service adoption
- Assists in content development during the pre-production, pre-launch, and post-launch phases Chat with Us
- Call us at 732.331.1015 or email us at rightanswers-support@uple25.wpengine.com with any questions. We are ready to help.
- Please log in to see our complete support knowledge base. KCS® is a service mark of the Consortium for Service Innovation™
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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