Claims Management Implementation Services

tigerlab's Implementation Services team deploys and configures Claims Management — an end-to-end insurance claims solution covering FNOL, adjuster assignment, investigation, reserving, settlement, subrogation, litigation, and fraud detection — in the buyer's AWS account.

The engagement provisions and configures the buyer's AWS environment (VPC, auto scaling, Amazon EC2, Amazon RDS on Aurora/PostgreSQL, and Amazon S3) as the system of record for claims, losses, reserves, and payment history. Our team works with the buyer's existing policy systems or third-party administrators (TPAs) to define API integrations and data ingestion, migrate open claims and loss data, and configure the full claim lifecycle: guided FNOL intake with real-time policy and coverage lookup, automatic adjuster assignment by skill, workload, and location, investigation checklists by claim type with in-flow vendor and expert dispatch, reserving by authority level with continuous adequacy monitoring, rules-based settlement applying deductibles, limits, and valuation, subrogation scoring and recovery, litigation and legal-hold tracking, and point-of-filing fraud scoring that routes suspicious claims to investigators.

Engagements typically include current-state assessment of the buyer's claims processes and AWS environment, infrastructure provisioning and configuration, migration of open claims and loss data, integration with policy systems or TPAs, user acceptance testing, go-live support, ongoing managed operations and monitoring, and knowledge transfer to the buyer's internal team. Deploying in the buyer's own AWS account keeps claims and loss data within the insurer's account and region, supporting GDPR, DORA, and data-residency requirements.