Sold by: kCloudHubs LLC
Deployed on AWS
AWS Free Tier
This product has charges associated with it for seller support. UVdesk is a comprehensive customer support and helpdesk management platform designed to centralize and automate client communications. Built on the reliable Symfony framework, it offers both enterprise SaaS plans and a highly customizable, self-hosted open-source version, making it adaptable to complex business requirements.
Overview
UVdesk 1.1.8 on Ubuntu 26.04 with Free Maintenance Support by kCloudHubs
AWS-Optimised Open-Source Helpdesk Solution with kCloudHubs Support
Streamline customer assistance, ticket management, and service operations from a single centralized platform with UVdesk 1.1.8 on Ubuntu 26.04, available on AWS Marketplace. Built on the robust Symfony framework, this modern and secure WebOps solution is designed for businesses, e-commerce stores, IT departments, and service teams seeking an extensible helpdesk without high operational complexity.
With its intuitive dashboard and flexible architecture, UVdesk simplifies multi-channel workflows, helping reduce response times, eliminate manual routing errors, and elevate client satisfaction.
Built for AWS Cloud Performance
UVdesk 1.1.8 provides a reliable, cloud-native foundation for hosting support operations on AWS:
- Optimised for Amazon EC2 instances and auto-scaling workloads
- Seamless integration with Amazon SES for email infrastructure and Route 53 for DNS
- Cloud-ready architecture for high-concurrency ticketing environments
- Centralised control over communication channels, user roles, knowledge bases, and workflows
Deliver top-tier service from one unified platform while taking full advantage of the scalability, reliability, and security of AWS infrastructure.
One Platform for Modern Service Delivery
UVdesk supports extensive channel integrations and customizable web stacks, making it ideal for contemporary helpdesk environments:
- Multi-channel ticket aggregation from email, contact forms, and web applications
- Native connectors for e-commerce platforms including Shopify, Magento, and WooCommerce
- Automated ticket routing, event-driven workflows, and saved canned responses
- Self-service portal featuring an integrated knowledge base and FAQ management
Whether handling client inquiries, internal IT requests, or vendor communications, UVdesk provides essential tools to optimize resolution speeds and operational throughput.
Security, Customization, and Extensibility
UVdesk includes modular features and open-source flexibility to maintain secure, compliant operations:
- Granular access control, custom agent roles, and team permission settings
- Data privacy and backup capabilities for critical records
- Extensible codebase for custom modules, plugins, and branding
- Monitoring tools for tracking SLA compliance, agent performance, and response metrics
- Centralised administration for multi-mailbox routing and account management
With kCloudHubs maintenance support, your UVdesk setup stays well-maintained through routine updates and technical assistance to ensure continuous stability in production.
Why Choose UVdesk 1.1.8 on AWS with kCloudHubs
- Fast deployment through AWS Marketplace using preconfigured images
- Simplified task automation and helpdesk administration
- Centralised supervision of customer interactions and multi-channel queues
- Deep compatibility with popular e-commerce platforms and web technologies
- Built-in security, role-based access, and data protection controls
- Scalable foundation to accommodate growing inquiry volumes and expanding teams
- Free ongoing maintenance support from kCloudHubs
If you need a flexible, cost-effective customer support panel on AWS, UVdesk 1.1.8 on Ubuntu 26.04 with kCloudHubs support delivers a production-ready WebOps solution for modern cloud workloads.
UVdesk 1.1.8 on Ubuntu 26.04 Product Highlights
- One-Click AWS Deployment: Rapidly launch UVdesk 1.1.8 on Ubuntu 26.04 using a preconfigured AMI.
- Modern Helpdesk Operations Panel: Convert incoming messages into organized, trackable support tickets.
- AWS Cloud Ready: Architected for Amazon EC2 with seamless scaling capabilities.
- E-Commerce Connectors: Fetch customer order details directly inside tickets for Shopify, Magento, and OpenCart.
- Workflow Automation: Configure custom triggers, events, and automated assignments to eliminate repetitive tasks.
- Knowledge Base Management: Publish self-service documentation to resolve common queries instantly.
- Maintenance Support: Includes free maintenance support from kCloudHubs to keep your setup secure and up to date.
Highlights
- Self-Service Knowledge Base.
- E-Commerce and Multichannel Connectors.
- Customization and Extensibility.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 26.04
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
m4.large Recommended | $0.03 |
t3.micro | $0.03 |
t2.micro | $0.001 |
r5.large | $0.03 |
r4.large | $0.03 |
r3.large | $0.03 |
c5.large | $0.03 |
c4.large | $0.03 |
c3.large | $0.03 |
t3.large | $0.03 |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Packaged with latest updates as of July 2026.
Additional details
Usage instructions
Connect to your instance using SSH. Use ubuntu as the username. For SSH connection help, refer to: Connect to your Linux instance using an SSH client - Amazon Elastic Compute Cloud Run the following commands: #sudo su #apt update #sudo /usr/local/bin/setup_script.sh Open your browser and access UVdesk: #http://public-ip/ Use Database Details as below: Database Host: 127.0.0.1 MariaDB version: 11.8.6 Database name: uvdesk_db Database user: uvdesk_user Database Password: Enter_Instance_ID Proceed with the installation by following the on-screen instructions.
Support
Vendor support
Feel free to reach out anytime. Our support team is available 24x7 for assistance mail: meha@kcloudhubs.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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