Sold by: ConsiliumÂ
Consilium's team of Amazon Connect experts and engineers are able to help drive world-class customer experiences across a wide variety of industries. By leveraging the power of Amazon Connect Contact Flows, we're able to help drive personal, authentic and automated customer experiences using AI/ML and NLP (natural lamguage processing).
Overview
Today's customer are expecting personalized and contextually-relevant experiences when engaging with companies and organizations.
Consilium is able to support customers of all sizes by leveraging the advanced capabilities of Amazon Connect and the power of customer data across a wide variety of disparate sources. By designing contact flows using AI/ML and NLP, we're able to reduce or eliminate the complexity of traditional DTMF-based IVR experiences (i.e., press 1, press 2).
With a wide variety of language and accents, we're able to help support millions of customers across dozens of languages almost anywhere in the world.
Highlights
- Accelerate development of personal and authentic customer experiences.
- Eliminate complex traditional IVR experiences.
- Automate customer interactions.
Details
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Delivery method
Deployed on AWS
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Vendor support
Email - info@consilium.co | Website -