Sold by: SAMANA GROUP LLCÂ
Samana Group is a full-service managed service solution designed to optimize, secure, and maintain AWS WorkSpaces environments for businesses of all sizes. Our team of certified AWS end user computing (EUC) and digital workplace experts provides 24/7 monitoring, proactive management, and strategic guidance to ensure your WorkSpaces infrastructure operates at peak efficiency, security, and cost-effectiveness. Samana Group combines advanced monitoring and automation with human expertise to deliver a seamless, worry-free AWS end user computing experience.
Overview
Samana Group addresses several critical needs for businesses leveraging AWS WorkSpaces:
-Full AWS Environment Assessment (at Onboarding) -Environment Performance Tuning and Optimization - Baseline Establishment - 24/7 Continuous Monitoring, Management and Alerting of AWS WorkSpaces infrastructure - Remote - Global Support Team (Level 1,2 and 3) - AWS Patch Management Including Proactive Security Threat Alerts and Mitigation - AWS Change and Release Management - AWS Capacity Planning and Scalability Management - AWS Disaster Recovery and Business Continuity Planning - Account Management/End User Management Support - Virtual Workload Deployments (Apps & Desktops) - Monthly Reporting - Annual Reviews - Virtual Desktop Infrastructure (VDI) platform migration & modernization approach (i.e. Citrix, AVD)*
Basic Tier - Suitable for small-scale deployments. Up to 500 named users. Up to 500 WorkSpaces. Non-persistent desktops/on-demand instances. Single Region (plus D.R. replica). For larger deployments please see Standard or Premium Tier offering.
Standard Tier - Suitable for medium-scale deployments. Up to 1000 named users. Up to 1000 WorkSpaces. Persistent and non-persistent desktops/On-Demand instances. 2 production regions.
Premium Tier - Suitable for large-scale deployments. Up to 2500 named users. Up to 2500 WorkSpaces. Hybrid persistent and non-persistent desktops/On-Demand instances. 2 or more production regions.
*Samana Group will provide high-level guidance and a strategic roadmap to help guide a potential migration effort. Note: VDI Platform Migration Effort is Priced as a Separate Professional Services Engagement.
Highlights
- Samana Group delivers comprehensive AWS Digital Workplace/End User Computing infrastructure management for AWS AppStream 2.0, AWS WorkSpaces and AWS Thin Client. Samana Group combines 24/7 expert monitoring with proactive security measures to ensure your Digital Workplace environment operates at peak efficiency.
- Samana Group's service optimizes costs, minimizing operating expenses and TCO when migrating to AWS End User Computing solutions, while supporting strict compliance with industry standards like NIST, HIPAA and GDPR.
- Samana Group provides seamless management of virtualized applications and desktop workloads. We also provide scalability, performance tuning, and disaster recovery planning, allowing your business to grow without infrastructure constraints.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Support
Vendor support
Email: solutions@samanagroup.com Phone: 786-231-5154
Scope
Basic Tier - Up to 500 named users/500 WorkSpaces.
Standard Tier - Up to 1000 named users/1000 WorkSpaces.
Premium Tier - Up to 2500 named users/2500 WorkSpaces.
Services
Environment Assessment (Annual): Inventories environment, verifies architecture, installs monitoring agents, ensures AppStream connectivity.
Monitoring: Proactive optimization, monitors device/app performance, sets thresholds, and creates alerts.
Incident Management: 24/7/365 service desk, logs requests via phone/email, follows ITIL for rapid service restoration.
Problem Management: Conducts root cause analysis for unknown issues, implements solutions to prevent recurrence.
Issue Resolution: Resolves issues remotely, escalates major incidents for onsite support if needed.
Disaster Recovery: Assesses capabilities, documents failover steps, supports testing, ensures synchronization.
Resource Optimization: Provides utilization alerts (CPU, memory, disk) and capacity trend recommendations.
Change & Release Management: Manages changes proactively, records, tests, and implements updates.
Service Level Agreements
Priority Level 1 - Thirty (30) minutes A P1 incident creates a critical business and/or financial exposure.
Priority Level 2 - Two (2) hours A P2 Incident creates a serious business and/or financial exposure.
Priority Level 3 - One (1) business day A P3 incident creates low business and financial exposure. No significant effect on the usability of any critical or important AppStream service.
Priority Level 4 - Two (2) business days A P4 incident creates no business and financial exposure.