HCLTech ICX Cloud Enterprise Content Management (ECM)

Step into a revolutionary era of customer experiences with HCLTech. Our innovative solutions redefine CX, blending innovation and intelligence for an unmatched impact. Seamlessly connect with your customers and stay ahead of the curve with our future-facing technologies, elevating your business to new heights. Harness the joint forces of Gen AI, cognitive platforms, and cloud-native PaaS to create engaging content suited for future-facing CX.

Elevate and Optimize Your Content Services Strategy with HCLTech Content Experience Solutions & Accelerators. HCLTech offers multiple Content Experience Solutions & Accelerators. HCLTech Cloud Enterprise Content Management (ECM) is one of the key offerings of Content Services domain.

HCLTech Cloud ECM helps enterprises to optimize content-driven processes to capture, store, manage, and deliver structured and unstructured content throughout the document lifecycle. Document services offers cognitive document classification and insights and helps in improving information governance and productivity. Key features include:

-Metadata Management: Metadata and Properties management; Document & Folder Object type & inheritance.

-Modern UI: Simple, intuitive user interface both for Web and Mobile for Document Viewing, Metadata, Administration, Search, annotations and more  -Integration & Extraction: Rest API for Heavy ingestion and extraction of content and Metadata

-Audit: Full auditing of content & operations  -Archive & Retention: Scalable, low-cost cloud storage for content Archival; Rule based retention policies

-Permission: Role and User based Permission Management

-Process Integration: Easily integrated with other leading applications such as SAP®, Salesforce®, Microsoft® Office 365® or any other process-driving software.

-Search: FullText and Metadata Search

AWS Services Used

Cloud ECM solution leverages multiple AWS services to provide store and manage content. AWS S3 is used for storing documents and DocumentDB is used as database to store document metadata and application configurations. Amazon API Gateway is utilized to provide end points for REST services to be integrated with UI or any third party application. Lambda functions are used to develop microservices and provide interface for Cloud ECM solution.